Customer Experience Content Analyst

Freddie Mac; Oklahoma (Westmoreland County); Remote; USD 70,000 - 96,000; Full time

Job summary

An innovative firm in the dental insurance industry is seeking a talented content creator to enhance member engagement through compelling communications. This role involves overseeing the digital experience, creating engaging content, and collaborating with teams to improve usability. With remote work options and excellent benefits, this position offers a unique opportunity to make a significant impact in a supportive environment. If you're passionate about storytelling and enhancing customer experiences, this role is perfect for you.

Benefits

401(k) retirement benefits with employer match

100% employer-paid dental coverage

Comprehensive wellness programs

Generous vacation and sick leave policies

Qualifications

• 2+ years of experience in content creation and editing, preferably in healthcare.
• Exceptional writing and proofreading skills with attention to detail.

Responsibilities

• Oversee the digital journey for members ensuring a user-friendly experience.
• Create and edit engaging content for newsletters and social media.

Skills

Content Creation

Editing

Digital Engagement

Attention to Detail

Team Collaboration

Education

Graduate Degree in Communications

Graduate Degree in Marketing

Graduate Degree in Journalism

Tools

Graphic Design Tools

SEO Tools

Job description

Employer Industry: Dental Insurance

Why consider this job opportunity:
- Salary up to $96,000
- Excellent 401(k) retirement benefits with employer match and immediate vesting
- 100% employer-paid dental coverage for employees and eligible dependents
- Remote work options available for flexibility
- Comprehensive wellness programs to support mental health and well-being
- Generous vacation and sick leave policies, with the ability to roll over unused time

What to Expect (Job Responsibilities):
- Oversee and monitor the digital journey for members, ensuring a seamless and user-friendly experience across portals and mobile apps
- Create, write, and edit engaging content for member communications, such as newsletters and social media posts
- Identify friction points in the member experience and collaborate with cross-functional teams to improve usability and engagement
- Ensure all member communications reflect the employer's brand voice and adhere to established guidelines
- Support process improvement initiatives that align with regulatory requirements and customer feedback insights

What is Required (Qualifications):
- Graduate Degree in Communications, Marketing, Journalism, or a related field
- Minimum of 2 years of experience in content creation, editing, and digital engagement, preferably in healthcare or regulated industries
- Exceptional writing, editing, and proofreading skills
- Attention to detail and a creative mindset
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously

How to Stand Out (Preferred Qualifications):
- Experience in graphic design tools and software
- Knowledge of SEO best practices

#DentalInsurance #CustomerExperience #RemoteWork #CareerOpportunity #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.