Senior Customer Engineering Escalation Specialist

advantestcareers; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Advantest seeks a Customer Engineer Escalation to join the Global Customer Service Teams for AAI-based accounts. You will coordinate account support, own escalation processes, and ensure timely communications with the customer team across NPI, production ramp, and sustaining activities.

The role emphasizes collaboration with sales, AE, and factory teams, delivering consistent engagement, account playbooks, and performance KPIs while elevating customer satisfaction.

Qualifications

• Bachelor's degree or related field experience is required.
• Experience in project management is preferred.
• Fluent in English.
• Travel will be required up to 20%.

Responsibilities

• Coordinate account support activity for assigned AAI-based accounts with Sales, AE, and factory teams.
• Serve as the escalation point for production service matters and own PS support across NPI, ramp, and sustaining activities.
• Contribute to the account playbook and ensure clear communication of site activities and status; build trust with key customer contacts.
• Regularly review customer needs and drive customer satisfaction by aligning cross-functional resources.

Skills

Fluent in English

Education

Bachelor's degree or experience in a related field

Job description

Advantest seeks a Customer Engineer Escalation to join the Global Customer Service Teams for AAI-based accounts. You will coordinate account support, own escalation processes, and ensure timely communications with the customer team across NPI, production ramp, and sustaining activities.

The role emphasizes collaboration with sales, AE, and factory teams, delivering consistent engagement, account playbooks, and performance KPIs while elevating customer satisfaction.