Senior Customer & Employee Engagement Specialist (Hybrid)

Lobby Co; Redmond (WA); Hybrid; USD 74,000 - 109,000; Full time

Job summary

Stryker Corporation in Redmond, WA is seeking a Senior Customer & Employee Engagement Specialist to lead customer and employee experiences, partnering with Sales, Marketing, R&D, and leadership. This role focuses on site visits, events, and internal communications to strengthen customer connections and employee culture.

The position supports the Medical Division with a primary focus on Redmond and Emergency Care, with travel around 20% and a hybrid work arrangement.

Qualifications

• Bachelor's degree required.
• 2+ years of professional experience.
• Preferred: event management experience.

Responsibilities

• Lead customer engagement activities and employee engagement initiatives for the Redmond site, ensuring alignment with CEE priorities and divisional goals.
• Facilitate planning and stakeholder meetings, driving alignment and actionable outcomes for successful execution of experiences.
• Own end-to-end planning and logistics for customer site visits, employee engagement programs, and divisional events, including communications and budget management.
• Deliver high-quality customer and employee experiences reflecting Stryker's brand standards while complying with policies.
• Serve as the Redmond onsite lead for a seamless participant experience.
• Prepare and distribute meeting agendas and supporting documents.
• Manage the Redmond showroom experience and calendar for on-site activities.
• Lead the Redmond engagement committee and coordinate with Medical Employee Engagement Team and Inclusion Council.
• Develop Redmond site communications including emails, intranet content, and event communications.
• Identify engagement opportunities with divisional leaders and stakeholders to support business objectives.
• Measure and evaluate program effectiveness through surveys and KPIs, using insights to improve experiences.
• Build strong relationships with internal and external stakeholders.
• Serve as a brand steward, promoting Stryker branding guidelines.
• Assist in event planning and execution for other CEE functions.

Skills

Customer engagement

Event management

Education

Bachelor's degree

Job description

Work Flexibility: Hybrid

*This is a hybrid role (3 days onsite) at our Redmond, WA location.

The Senior Customer & Employee Engagement Specialist plays a critical role in enhancing the Medical Division brand through the planning, coordination, and execution of exceptional customer and employee experiences. Serving as the primary engagement lead for the Redmond site, this role partners closely with Sales, Marketing, R&D, divisional leadership, and key stakeholders to deliver impactful customer site visits, employee engagement initiatives, and divisional programs. The specialist ensures seamless event execution, fosters meaningful relationships, and creates experiences that strengthen customer connections, employee engagement, and alignment with Stryker's mission and values. This individual will partner closely with the Communications Team to develop and execute communications for the Redmond site. While primarily focused on Redmond and Emergency Care, this role also supports customer engagement initiatives across the Medical Division and collaborates closely with Medical’s Employee Engagement Team.

• Lead customer engagement activities and employee engagement initiatives for the Redmond site, ensuring alignment with Customer & Employee Engagement (CEE) priorities, divisional objectives, and Inclusion Council goals.
• Facilitate planning and stakeholder meetings, driving alignment, accountability, and actionable outcomes to support successful execution of customer and employee experiences.
• Own end-to-end planning and logistics for customer site visits, employee engagement programs, and assigned divisional events, including communications, scheduling, budget management, travel coordination, vendor management, and resource planning.
• Deliver high-quality customer and employee experiences that reflect Stryker's brand standards while ensuring compliance with all applicable policies and requirements.
• Serve as the Redmond onsite lead, ensuring a seamless participant experience.
• Prepare and distribute meeting agendas and supporting documents.
• Manage the Redmond showroom experience, ensuring the space remains customer-ready, reflects divisional priorities, and supports strategic customer engagement opportunities.
• Create and manage the Redmond showroom calendar and annual on-site activities for the Redmond site.
• Lead the Redmond-based engagement committee, the Connection Crew, and partner closely with the Medical Employee Engagement Team and Inclusion Council to ensure events are aligned across sites and integrated in yearly events calendar.
• Lead the development of Redmond site-specific communications, including stand-alone emails, Redmond section of The Beat weekly newsletter, company intranet content, and event communications.
• Partner with divisional leaders, business stakeholders, and site leadership to identify engagement opportunities and recommend programs that support business objectives, customer relationships, and employee culture.
• Measure and evaluate program effectiveness through feedback surveys, key performance metrics, and reporting, leveraging insights to continuously improve customer and employee experiences.
• Build and maintain strong relationships with internal and external stakeholders.
• Serve as a brand steward, adhering to and promoting Stryker’s brand guidelines.
• Assist in event planning, execution and facilitation, as needed, for all other Customer and Employee Engagement functions (Internal Meetings and Events, Employee Engagement, Customer Engagement)

What you need:

• Bachelor's degree
• 2+ years of professional experience

Preferred:

• Event management experience

United States of America Pay Range:

• US15: $74,100 - $108,600 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.