Senior Customer & Employee Experience Lead - Hybrid

Lobby Co; Redmond (WA); Hybrid; USD 74,000 - 109,000; Full time

Job summary

Stryker Corporation in Redmond, WA is seeking a Senior Customer & Employee Engagement Specialist to lead customer and employee experiences, partnering with Sales, Marketing, R&D, and leadership. This role focuses on site visits, events, and internal communications to strengthen customer connections and employee culture.

The position supports the Medical Division with a primary focus on Redmond and Emergency Care, with travel around 20% and a hybrid work arrangement.

Qualifications

• Bachelor's degree required.
• 2+ years of professional experience.
• Preferred: event management experience.

Responsibilities

• Lead customer engagement activities and employee engagement initiatives for the Redmond site, ensuring alignment with CEE priorities and divisional goals.
• Facilitate planning and stakeholder meetings, driving alignment and actionable outcomes for successful execution of experiences.
• Own end-to-end planning and logistics for customer site visits, employee engagement programs, and divisional events, including communications and budget management.
• Deliver high-quality customer and employee experiences reflecting Stryker's brand standards while complying with policies.
• Serve as the Redmond onsite lead for a seamless participant experience.
• Prepare and distribute meeting agendas and supporting documents.
• Manage the Redmond showroom experience and calendar for on-site activities.
• Lead the Redmond engagement committee and coordinate with Medical Employee Engagement Team and Inclusion Council.
• Develop Redmond site communications including emails, intranet content, and event communications.
• Identify engagement opportunities with divisional leaders and stakeholders to support business objectives.
• Measure and evaluate program effectiveness through surveys and KPIs, using insights to improve experiences.
• Build strong relationships with internal and external stakeholders.
• Serve as a brand steward, promoting Stryker branding guidelines.
• Assist in event planning and execution for other CEE functions.

Skills

Customer engagement

Event management

Education

Bachelor's degree

Job description

Stryker Corporation in Redmond, WA is seeking a Senior Customer & Employee Engagement Specialist to lead customer and employee experiences, partnering with Sales, Marketing, R&D, and leadership. This role focuses on site visits, events, and internal communications to strengthen customer connections and employee culture.

The position supports the Medical Division with a primary focus on Redmond and Emergency Care, with travel around 20% and a hybrid work arrangement.