Senior Customer Development Executive - Public Sector

Iron Mountain; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Health, wellness & retirement plans

Continuous learning & growth

Job summary

Iron Mountain seeks a proactive Customer Success Manager to serve as a key partner to public sector and enterprise clients, maximizing satisfaction and retention across solution lines. You will uncover growth opportunities within existing accounts while ensuring world-class service and strong renewals.

You will collaborate with internal teams, handle strategic reviews, and leverage Salesforce for quotes and SLAs, with travel up to 10% in the Metro DC area.

Qualifications

• 4-year college degree in business or a related field.
• Strong knowledge of Records Management, Digitization, and Asset Lifecycle Management solutions.
• Proven ability in account management, contract negotiation, and public sector client engagement (Federal).
• Willingness to travel up to 10% as needed (Metro DC area).

Responsibilities

• Drive Relationship Management: Cultivate trusted partnerships with key customer decision-makers, conducting regular Strategic Business Reviews to align customer goals with Iron Mountain solutions.
• Expand Account Value: Assess customer needs to uncover growth opportunities within assigned accounts, positioning tailored records management and digital solutions.
• Manage Renewals & Negotiations: Partner with Account Executives on contract renewals and RFP responses, negotiating pricing structures and SLAs to protect and retain key accounts.
• Enable Sales Operations: Collaborate across internal teams using Salesforce to generate accurate quotes, Price Approval Models, and Statements of Work.
• Resolve Escalations & Ensure Retention: Investigate service and billing issues promptly, working with field operations and customer care teams to deliver swift resolutions for at-risk accounts.

Skills

Account management

Contract negotiation

Public sector engagement (Federal)

Salesforce

Education

Bachelors degree in business or related field

Tools

Salesforce

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a proactive Customer Success Manager (CSM) to join our National and Vertical Sales team.

In this role, you'll have the opportunity to serve as a key partner to our public sector and enterprise clients, fostering strong relationships that maximize customer satisfaction and account retention. Here, your consultative approach will help uncover growth opportunities within existing accounts while ensuring our clients receive world-class service across all our solution lines. You will play a vital role in connecting client objectives with our information management capabilities to deliver lasting value.

What You'll Do

In this role, you will:

• Drive Relationship Management : Cultivate trusted partnerships with key customer decision-makers, conducting regular Strategic Business Reviews to align customer goals with Iron Mountain solutions.
• Expand Account Value : Assess customer needs to uncover growth opportunities within assigned accounts, positioning tailored records management and digital solutions.
• Manage Renewals & Negotiations : Partner with Account Executives on contract renewals and RFP responses, negotiating pricing structures and SLAs to protect and retain key accounts.
• Enable Sales Operations : Collaborate across internal teams using Salesforce to generate accurate quotes, Price Approval Models, and Statements of Work.
• Resolve Escalations & Ensure Retention : Investigate service and billing issues promptly, working with field operations and customer care teams to deliver swift resolutions for at-risk accounts.

What You'll Bring

The ideal candidate will have:

• 4-year college degree in business or a related field.
• Strong knowledge of Records Management, Digitization, and Asset Lifecycle Management solutions.
• Proven ability in account management, contract negotiation, and public sector client engagement (Federal).
• Demonstrated expertise in navigating RFPs, managing SLAs, and resolving complex client escalations.
• Willingness to travel up to 10% as needed (Metro DC area).

What We Offer

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.