Senior Customer Content & Experience Strategist

Redaptive Sustainability Services, LLC; Denver (CO); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Equity plan participation

Company-subsidized benefits: medical,

Flexible Spending Accounts: healthcare

401(k) match with immediate vesting

Flexible Time Off

Annual salary: $120,000 - $140,000

Job summary

Redaptive Sustainability Services, LLC is seeking a Customer Content & Experience Manager to own the craft and coordination of our commercial narrative across GTM teams, building pitches, decks, and content for personas, industries, and deal scenarios. You will lead high-stakes content and partner with Marketing, Product Marketing, Sales Enablement, and Deal Desk to keep messaging consistent and on-brand.

This hybrid Denver-area role also manages automated customer journeys, surveys, and

Qualifications

• Storytelling craft: Turn technical, financial, or operational detail into a clear audience-specific story.
• Deck design and visual communication: Advanced PowerPoint/Slides skills with executive polish.
• Content coordination: Manage multiple requests, stakeholders, and deadlines without sacrificing quality.
• Persona and industry fluency: Learn and speak to buyer priorities across personas and verticals.
• Customer experience and marketing automation tools: Knowledge of email automation and surveys.
• Deal Desk and financial terms fluency: Translate pricing and term sheets into client-ready language.
• Executive-level written and verbal communication: Clear, concise, persuasive writing and speaking.
• Cross-functional collaboration: Work with Marketing, Product Marketing, Sales Enablement, and Deal Desk.
• Open to a hybrid Denver-area work setup: Comfortable mixing home and office work.

Responsibilities

• Storytelling & narrative development: Sharpen Redaptive's core commercial story for specific personas and industries.
• Custom pitch and deck creation: Produce executive-ready decks and materials for high-stakes situations.
• Deal Desk partnership: Translate approved pricing and terms into client-ready proposals.
• Content coordination: Align requests and timelines across Marketing, Product Marketing, and Sales Enablement.
• Content library & templates: Build a reusable library of decks, case studies, and messaging.
• Customer lifecycle communications: Own automated emails, surveys, and milestone touchpoints.
• Measurement: Track deck usage, win rates, surveys, and email engagement to inform updates.

Job description

Redaptive Sustainability Services, LLC is seeking a Customer Content & Experience Manager to own the craft and coordination of our commercial narrative across GTM teams, building pitches, decks, and content for personas, industries, and deal scenarios. You will lead high-stakes content and partner with Marketing, Product Marketing, Sales Enablement, and Deal Desk to keep messaging consistent and on-brand.

This hybrid Denver-area role also manages automated customer journeys, surveys, and