Senior Customer Care Training Lead — Onsite Santa Ana

Collectors Holdings, Inc.; Santa Ana (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Job summary

Collectors Holdings, Inc. is seeking a Senior Customer Care Training Lead to organize, plan, document, and execute training for all PSA Customer Care employees. You will create, maintain, and update the training curriculum while collaborating with departments from Operations to Customer Care to ensure consistency of content.

This onsite role is based in Santa Ana, CA. You will report to the Customer Care Manager and lead training initiatives across the organization, developing ongoing programs

Qualifications

• 4-6 years of experience in a training environment.
• 2-4 years leading a training team.
• 2-4 years of lead or supervisory experience.
• Fluent in English; able to present to multiple levels.
• Strong computer skills with Gmail, Google Drive, Google Slides.
• Experience designing training events in a corporate setting.
• Excellent written and verbal communication skills.
• Strong planning, problem-solving, and project management skills.

Responsibilities

• Lead training in all key areas of the PSA Customer Care department.
• Build annual programs and teaching plans for all employees.
• Assist onboarding and training of new hires and temporary staff.
• Communicate with team members, trainers, and technical writers.
• Anticipate future training needs and create a curriculum with management guidance.
• Improve policies, procedures, and processes; draft reports and documents.

Skills

Training leadership

Team leadership

English fluency

Communication

Gmail & Google apps

Education

B.S. or B.A. preferred

Tools

Gmail

Google Drive

Google Slides

Job description

Collectors Holdings, Inc. is seeking a Senior Customer Care Training Lead to organize, plan, document, and execute training for all PSA Customer Care employees. You will create, maintain, and update the training curriculum while collaborating with departments from Operations to Customer Care to ensure consistency of content.

This onsite role is based in Santa Ana, CA. You will report to the Customer Care Manager and lead training initiatives across the organization, developing ongoing programs