Senior Customer Care Specialist — Multi-Channel Support

Columbia Sportswear; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Columbia Sportswear Company seeks a Senior Customer Care Specialist to support service, sales and warranty inquiries via phone, chat and email for US-based channels. You will navigate multiple platforms and brands to meet business needs while maintaining high customer satisfaction.

You will provide feedback to leadership, assist in training teammates, and adapt to seasonal schedules that may include early mornings, weekends and holidays.

Qualifications

• High school education or equivalent with 5+ years in customer service.
• Experience with Excel, Microsoft Office, and customer service platforms.
• Retail industry experience and strong customer service skills.
• Ability to meet chat concurrency expectations.
• Ability to organize and prioritize work under pressure.

Responsibilities

• Handle service, sales, and warranty contacts across phone, chat, and email.
• Navigate multiple platforms and brands to meet business needs and maintain customer satisfaction.
• Provide timely feedback to leadership and help train teammates.
• Collaborate with leadership to improve knowledge and skills and support department initiatives.

Skills

Customer service

Communication skills

English proficiency

Keyboard skills

Problem solving

Organizational skills

Under pressure

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Customer service platforms

Job description

Columbia Sportswear Company seeks a Senior Customer Care Specialist to support service, sales and warranty inquiries via phone, chat and email for US-based channels. You will navigate multiple platforms and brands to meet business needs while maintaining high customer satisfaction.

You will provide feedback to leadership, assist in training teammates, and adapt to seasonal schedules that may include early mornings, weekends and holidays.