Senior Customer Care & Experience Champion

columbiasportswearcompany; Portland (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k with match

Health, dental, vision

Life insurance

Disability insurance

Flexible spending accounts

Health savings account

Employee discounts

Generous time off

Wellness programs

Employee assistance program

Job summary

Columbia Sportswear Company in Portland, OR is hiring a Senior Customer Care Specialist to handle service, sales, and warranty contacts across phone, chat, and email. You will navigate multiple platforms and brands to meet business needs while maintaining customer satisfaction.

The role requires a high school diploma or equivalent with 5 years of related experience; proficiency with Excel and Microsoft Office and experience with customer service platforms.

Qualifications

• High school education or equivalent with 5 years of related experience.
• Experience with Excel, and Microsoft Office, and experience with customer service platforms.
• Retail industry and strong customer service experience.
• Ability to consistently meet chat concurrency expectations.
• Ability to organize and prioritize work and logically develop work plans.

Responsibilities

• Handle service, sales, and warranty contacts across phone, chat, and email.
• Navigate platforms and brands to meet business needs.
• Provide feedback to leadership on customer-facing issues and suggest improvements.
• Support and train team members and participate in department projects.

Skills

Customer service

English communication

Problem solving

Keyboard proficiency

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Columbia Sportswear Company in Portland, OR is hiring a Senior Customer Care Specialist to handle service, sales, and warranty contacts across phone, chat, and email. You will navigate multiple platforms and brands to meet business needs while maintaining customer satisfaction.

The role requires a high school diploma or equivalent with 5 years of related experience; proficiency with Excel and Microsoft Office and experience with customer service platforms.