Senior Multi-Channel Customer Care Lead

Columbia Sportswear Company; Nellie (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Columbia Sportswear Company is seeking a Senior Customer Care Specialist to power our eCommerce support across phone, chat, and email for US and Canada. You will help customers with service, sales, and warranty inquiries while navigating multiple platforms and brands to meet business needs.

You will actively provide feedback to leadership on customer-facing issues and suggest improvements, support teammates, and contribute to training efforts.

Qualifications

• High school diploma or equivalent with 5 years of related experience.
• Experience with Excel, Microsoft Office, and customer service platforms.
• Retail industry and strong customer service experience.
• Ability to meet chat concurrency expectations.
• Ability to organize and prioritize work under pressure.
• Ability to work varying shifts including nights, weekends, holidays.

Responsibilities

• Handle service, sales, and warranty contacts across phone, chat, and email.
• Navigate multiple platforms and brands to meet business needs.
• Provide feedback to leadership on customer-facing issues and suggest improvements.
• Support team members and train peers as needed.

Skills

Customer service

Communication skills

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

CRM software

Job description

Columbia Sportswear Company is seeking a Senior Customer Care Specialist to power our eCommerce support across phone, chat, and email for US and Canada. You will help customers with service, sales, and warranty inquiries while navigating multiple platforms and brands to meet business needs.

You will actively provide feedback to leadership on customer-facing issues and suggest improvements, support teammates, and contribute to training efforts.