Senior Customer Care Specialist II

DeKalb Health; Sullivan (IL); On-site; USD 40,000 - 43,000; Full time

Job summary

Agri-Fab is seeking a full-time Office Customer Care Associate in Sullivan, IL. The role requires handling calls, returns, parts orders, and coordinating delivery issue resolutions, with a strong focus on accuracy and customer service. The position emphasizes teamwork, training, and adherence to standard procedures.

Benefit-rich environment with health coverage, PTO, and additional programs, reflecting Agri-Fab's long-standing community presence.

Qualifications

• Measuring and mathematical skills: add/subtract/multiply/divide and verify parts.
• Language skills: clear written and spoken communication.
• Basic reasoning: follow instructions, interpret materials.
• Leadership: willing to participate in training and demonstrate professionalism.
• Computer/Software: proficiency with Office, MTMS, and related tools.

Responsibilities

• Answer all incoming calls and respond to mail/cases promptly.
• Issue Return Authorizations for product returns.
• Enter parts orders and oversee daily system entries.
• Support delivery issue resolution with the delivery case manager.
• Assist in training customer care representatives and manage reports.

Skills

Measuring skills

Language skills

Basic reasoning

Leadership abilities

Computer/Software knowledge

Tools

Excel/Office

MTMS

Cisco/WebEx

Job description

Agri-Fab is seeking a full-time Office Customer Care Associate in Sullivan, IL. The role requires handling calls, returns, parts orders, and coordinating delivery issue resolutions, with a strong focus on accuracy and customer service. The position emphasizes teamwork, training, and adherence to standard procedures.

Benefit-rich environment with health coverage, PTO, and additional programs, reflecting Agri-Fab's long-standing community presence.