Returns and Restock Specialist

DeKalb Health; Decatur (IL); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Two weeks PTO

Health benefits

401(k)

Life insurance

Tuition reimbursement

Earned wage access

Discounts

Ten paid holidays

Job summary

Agri-Fab, Inc. is seeking a Returns and Restock Specialist to join the Customer Service team. You will be responsible for answering customer inquiries, processing returns, and issuing RA numbers, while supporting parts and QA workflows.

The role requires a valid driver’s license and forklift operation license; ability to lift up to 50 pounds; strong communication and problem-solving skills; and a team-oriented approach to improve processes across the DC and marketing teams.

Qualifications

• Must have strong problem solving and communication skills.
• Ability to read and interpret procedures and write reports.

Responsibilities

• Answer incoming calls and assist customers with questions.
• Enter part orders and write unit orders; issue Return Authorizations.
• Handle RA numbers and process returns daily.
• Distribute manuals, catalogs, warranty information to customers as needed.
• Maintain cleanliness and safety in the Returns area.

Skills

Reasoning skills

Language skills

Education

Customer service experience

Tools

Excel

Word

MTMS

Outlook

Job description

• Base Pay $18.75 / Hour
• Other Compensation up to $230 per month bonus

Contact information

• Phone [phone] X 208
• Email [e-mail]

Description

Agri-Fab is a leader in the lawn and garden marketplace with shipments reaching around the globe. We've been proudly fulfilling customer needs for more than 50 years. As successful as Agri-Fab has become, the core goals has not changed; provide a reliable source of employment for the community.

Opening for: 1st Shift (6 AM to 2:30 PM)

Pay: Weekly pay, starting at $18.75 plus opportunity for up to $230 in Monthly Bonus

Agri-Fab offers excellent benefits to include two weeks of paid time off and a comprehensive health benefits package focused on wellness rewards along with 401(k) and company paid life insurance.And that is just the start! Other benefits include tuition reimbursement, earned wage access, discounts, 10 Paid Holidays, and more!

The Customer Care Returns and Restock Specialist works as a team member for the Customer Service Department. They act as an effective verbal communicator solving problems and making decisions to satisfy the company’s customers while also protecting the company.

Essential Functions

This position’s essential include but are not limited to:

• In slow periods in the returns/restock area this position will be required to answer all phone calls to assist customers with questions regarding Agri-Fab products, as well as entering part orders and writing unit orders from stores, and issuing Return Authorization to companies returning product (As Needed)
• Respond to all incoming emails and cases with in 24 hours of receiving them
• Mail/Fax all manuals, catalogs, warranty information, and distributor lists (As Needed)
• Assist all other personnel on the floor with anything needed
• Assist other Customer Care and Service Parts Team in times of absence and help level the work load during peak season
• Effectively deal with all situations that come up and find a solution to bring the problem to a mutually agreeable close
• Assists Parts and Service (Power Pick) as well as product engineering on parts requests coming back from the DC
• Assists with reworking QA issues on an as needed basis
• If required, work with Marketing on adding additional parts into display packs (this is not rework for QA issues)
• Will be responsible for Receiving in RA numbers and executing the RA process for all company returns on a daily basis
• Disposition customer returns by the following means:
  • Scrap (sort scrap to Soltick), Auction (Andy Black Auction Service), Stock (specific part list), Refurbish (specific models) or Repack (from returned carton damage)
• Responsible for keeping area clean and in compliance with company standards
• Will be required to do inventory checks on finish good products at the DC for Order Fulfillment Team and Production Control Team, as requested.
• Will be required to complete product relabeling requests that come from the Order Fulfillment Team
• Operate fork truck for moving wire baskets, moving bundling cardboard for recycling, loading and unloading internal part transfers, taking parts to scrap trailer
• Continuous improvement future opportunities to recycle more products and or parts, offer additional cost saving and process improvements.
• Will be responsible for keeping work instructions up to date that pertains to the return specialist position
• Provide input to customer experience manager on repetitive issues found in returns
• When requested, hold returns, and package to send units back to Sullivan for inspection

Requirements

Job Qualifications

• Comply with all rules and regulations of Agri-Fab, Inc.
• Must have a valid driver’s license
• Must operate and maintain fork truck license
• Must have ability to lift up to 50 pounds continuously throughout the day
• Must be detail orientated, disciplined, and able to remain calm and even tempered even in stressful or difficult situations
• A clear, pleasant phone voice and polite manner are absolutely necessary
• High Reasoning Skills
  • Ability to solve practical problems and deal with a variety of situations where only limited consistency exists
  • Ability to interpret an extensive variety of instructions given in written, oral, diagram or schedule form
• High Language Skills
  • Ability to read, analyze and interpret technical procedures
  • Ability to write reports and procedure manuals
  • Effectively present information and respond to questions from groups of managers, clients, customers, and company employees
• Software
  • Spreadsheet software (Excel)
  • Word processing software (Word)
  • Project management software (MTMS)
  • Contact management systems (Outlook)

Education and/or Experience

• Prior experience in any customer service fields or any other equally beneficial training or experience seen fit by Agri-Fab