Senior Customer Care & HR Support Associate

City of New York; New York (NY); Sur place; USD 70 000 - 80 000; Plein temps

Résumé du poste

The City of New York seeks a Clerical Associate IV to function as a Customer Care Representative within Human Resources Solutions. The role requires handling inquiries about HRS operations and related programs, logging issues, and assisting with payroll and timekeeping tasks.

Hours are 9:00 AM - 5:00 PM; duties include troubleshooting CityTime, assisting staff with password resets, and escalating urgent matters to agency management as needed.

Qualifications

• Requires a four-year high school diploma or equivalent and one year of clerical experience.
• Typing speed of at least 100 keystrokes per minute (20 words).

Responsabilités

• Respond to questions and inquiries via telephone and email, with knowledge of HRS, DSS-HRA-DHS programs.
• Log issues in IQ Web System, categorize, detail resolutions, and refer to HRS units as needed.
• Process CityTime password resets for DSS-HRA-DHS staff and manage time schedule changes.

Connaissances

Typing (100 wpm)

Formation

High school diploma or equivalent

Description du poste

The City of New York seeks a Clerical Associate IV to function as a Customer Care Representative within Human Resources Solutions. The role requires handling inquiries about HRS operations and related programs, logging issues, and assisting with payroll and timekeeping tasks.

Hours are 9:00 AM - 5:00 PM; duties include troubleshooting CityTime, assisting staff with password resets, and escalating urgent matters to agency management as needed.