Senior Customer Care & ERP Specialist

Habasit AG; Suwanee (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Habasit America in Suwanee, GA is seeking a Customer Care Representative to respond to inquiries and complaints, resolve complex service issues, and coordinate with Production, Sales and Supply Chain to ensure smooth order processing.

The role requires a Bachelor’s degree and 5+ years in customer service, with ERP experience; on-site work; and proficiency in MS Word, Excel, PowerPoint and CRM.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• Minimum of 5 years’ experience in customer service, sales, or marketing.
• Minimum of 2 years’ experience with ERP software systems.

Responsibilities

• Respond promptly and professionally to customer inquiries and concerns via phone, email, and other communication channels.
• Coordinate with Production, Marketing, Sales, and Supply Chain teams to resolve issues and meet customer requirements.
• Manage order entry, order changes, returns, and credits accurately and efficiently.
• Communicate proactively with customers regarding order delays, shipping updates, and backorder situations.
• Develop and maintain positive relationships with assigned customer accounts to ensure long-term satisfaction.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

MS Word

Excel

PowerPoint

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM applications

ERP systems

Job description

Habasit America in Suwanee, GA is seeking a Customer Care Representative to respond to inquiries and complaints, resolve complex service issues, and coordinate with Production, Sales and Supply Chain to ensure smooth order processing.

The role requires a Bachelor’s degree and 5+ years in customer service, with ERP experience; on-site work; and proficiency in MS Word, Excel, PowerPoint and CRM.