Senior Customer Assistance Representative-Full Time Redding

Enterprise; Redding (CA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended health benefits

Life insurance

Training and development

Job summary

A well-known automotive rental company in Redding, CA is seeking a full-time customer service representative. Responsibilities include handling customer inquiries, processing reservations, and providing assistance. Ideal candidates should have recent customer service experience and a valid California driver’s license. This position offers a starting rate of $19 per hour with various employee benefits including paid time off and health benefits.

Qualifications

• Recent customer service experience in the last 2 years.
• Valid California driver’s license.
• Availability for the posted schedule of 25 hours per week.

Responsibilities

• Take incoming calls and assist customers with reservations and inquiries.
• Provide high-level customer service both in-person and over the phone.
• Process returns and perform basic administrative functions.

Skills

Customer service experience

Ability to communicate

Problem-solving

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands. It is frequently named one of the top places to work and is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now! Our shared vision is to be the world’s best and most trusted mobility company.

Location

225 East Cypress Ave. Redding CA 96002

Compensation and Hours

Full‑time position with a starting rate of $19.00 per hour based on a 40‑hour workweek. Schedule: 7:30 am–6 pm Monday‑Friday and 9 am–2 pm Saturday.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits (medical, prescription drug, dental, and vision)
• Life insurance
• Training and development

Responsibilities

• Take incoming calls: reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, accounts receivable and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up/dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance and process customer billing.
• Perform miscellaneous and backup duties as assigned.

Qualifications

• Recent and relevant customer service experience in the last 2 years.
• Authorized to work in the United States and not requiring work authorization sponsorship by our company now or in the future.
• Not have interviewed with any Enterprise Mobility brand in the last 12 months.
• Valid California driver’s license.
• Availability for the posted schedule of 25 hours per week with the posted hours of operation.
• At least 18 years old.

Equal Opportunity Employer

Enterprise Mobility is an Equal Opportunity Employer/Disability/Veterans.