Senior Customer Advocate | Supply Chain & Accounts

Graphic Packaging International; Atlanta (GA); On-site; USD 59,000 - 74,000; Full time

Job summary

Graphic Packaging International in Atlanta, GA is seeking a Customer Advocate to proactively manage customer accounts through the supply chain process, balancing customer needs with business objectives and developing relationships with customers, sales, supply chain and operations.

The role emphasizes timely responses to inquiries, collaboration with internal teams, and alignment with company objectives while supporting continuous improvement and cost-saving initiatives.

Qualifications

• 5+ years of successful customer service experience.
• Basic knowledge of a global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing).
• BA degree or related work experience required in lieu of degree.

Responsibilities

• Provide accurate and continual communications to internal and external customers on order fulfillment.
• Order and inventory management based on forecast and other modeling.
• Manage on time and in full shipments.
• Project management for our external customers (developing new business with existing customers).
• Participate in Cost Savings and Business Improvement Initiatives to deploy continuous improvement.

Skills

Customer focus

Communication skills

Time management

Microsoft Office

Data analysis

Problem solving

Education

BA degree or related work experience

Tools

SAP

QAD

Job description

Graphic Packaging International in Atlanta, GA is seeking a Customer Advocate to proactively manage customer accounts through the supply chain process, balancing customer needs with business objectives and developing relationships with customers, sales, supply chain and operations.

The role emphasizes timely responses to inquiries, collaboration with internal teams, and alignment with company objectives while supporting continuous improvement and cost-saving initiatives.