Senior Customer Adoption Expert

BlackLine Systems Inc (U.S.); Pleasanton (TX); On-site; USD 128,000 - 161,000; Full time

Job summary

BlackLine is seeking a Senior Customer Adoption Expert to lead design, development, and implementation of advanced BlackLine solutions, especially Matching, to meet complex customer needs and drive business value. You will provide expert guidance, collaborate with customers and internal teams, and ensure successful deployment and integration of BlackLine solutions.

The role requires deep accounting knowledge, ERP integration experience, and the ability to mentor others while driving continuous

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 5–7 years of experience in a similar role.
• Deep understanding of accounting and financial processes.

Responsibilities

• Design, implement, and integrate advanced technical solutions for customers.
• Resolve highly complex technical issues in a timely manner.
• Collaborate effectively with internal and external stakeholders.
• Mentor and develop junior team members.
• Continuously improve technical knowledge and skills.

Skills

BlackLine products

ERP integration

Analytical skills

Communication skills

Problem solving

Leadership

Education

Bachelor’s degree in Computer Science, Information Technology or related field

Tools

ERP systems

System integration

Job description

Senior Customer Adoption Expert

Lead the design, development, and implementation of advanced BlackLine solutions (especially Matching) to meet complex customer requirements and drive significant business value. Provide expert technical guidance, collaborate with customers and internal teams, and ensure successful deployment and integration of BlackLine solutions.

Responsibilities

• Design, implement, and integrate advanced technical solutions for customers.
• Resolve highly complex technical issues in a timely manner.
• Collaborate effectively with internal and external stakeholders.
• Mentor and develop junior team members.
• Continuously improve technical knowledge and skills.

Behavioural Competencies

• Customer-focused: Demonstrate strong commitment to meeting customer needs.
• Problem-solving: Identify and resolve highly complex issues efficiently.
• Communication: Convey advanced technical information to non-technical audiences.
• Teamwork: Collaborate effectively with colleagues and customers.
• Adaptability: Adjust to changing priorities and requirements.
• Initiative: Proactively identify opportunities for improvement.
• Leadership: Guide and mentor junior team members.

Qualifications

• Deep understanding of accounting and financial processes.
• Advanced proficiency in BlackLine products and services.
• Extensive experience with ERP systems and integration.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Bachelor’s degree in Computer Science, Information Technology or related field.
• 5–7 years of experience in a similar role.

Professional Development Opportunities

• On‑job training and mentorship from senior team members.
• Advanced technical workshops and seminars.
• Access to BlackLine’s internal knowledge base and resources.
• Leadership and mentorship training programs.
• Online courses and certifications related to BlackLine products and services.
• Webinars and virtual training sessions on industry trends and best practices.
• Access to online learning platforms such as LinkedIn Learning, Coursera, and Udemy.
• Participation in virtual conferences and networking events.
• Advanced leadership and technical training programs.

Equal Employment Opportunity

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

Accommodations

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Salary and Compensation

Salary Range: $128,000.00 – $161,000.00. Pay transparency: Placement within this range depends on factors such as applicant experience, skill set, and geographic location. BlackLine also offers short‑term and long‑term incentive programs based on eligibility.