Manager, Professional Services

BlackLine; United States; Hybrid; USD 98,000 - 123,000; Full time

Job summary

BlackLine seeks a seasoned leader to head a team delivering the BlackLine suite of products. You will drive project success, maintain client relationships, and ensure satisfaction while guiding multiple implementations in a fast-paced environment.

You will mentor consultants, manage client expectations, and help expand our solutions across customer environments. Strong communication and project management are essential.

Qualifications

• Bachelor's degree required.
• Strong communication and client management skills.
• Experience leading engagement teams and multiple projects.
• 4–5 years of consulting experience.

Responsibilities

• Lead a team of engagement managers to meet goals and billable utilization.
• Manage consultants to implement BlackLine products.
• Understand BlackLine solutions and integrations with customer systems.
• Coordinate multiple concurrent implementation projects.
• Serve as client and partner contact for PM and escalations.
• Drive project success and customer satisfaction.
• Identify upsell opportunities and product expansion.

Skills

Communication skills

Project management

Leadership

Client management

Time management

Problem solving

Interpersonal skills

Presentation skills

Organizational skills

Initiative

Consultative skills

Customer facing

Education

Bachelor's degree

Tools

Microsoft Office

Accounting software

Job description

Make Your Mark

Responsibilities include managing a team that will successfully implement the BlackLine solutions, while achieving team goals.

Make Your Mark

Responsibilities include managing a team that will successfully implement the BlackLine solutions, while achieving team goals.

Candidate must have strong communication and client management skills to maintain positive employee and client relations.

Candidate must be a self-starter, who is able to work in a fast-paced dynamic environment.

This role will report to the PS Director, who reports to the VP of Professional Services, North America who reports to SVP Global Services, who reports to the CCO.

You'll Get To

• Effectively lead a team of engagement managers to meet team and department goals, including billable utilization, project success, and adhere to internal processes
• Manage and lead a team of consultants to successfully implement the BlackLine suite of products
• Understand BlackLine solutions, and how they integrate with customer systems and processes
• Attract and retain top talent within the team
• Coordinate and manage multiple concurrent implementation projects
• Function as client and partner contact for project management and escalations, and advise on best practices throughout the implementation phases
• Provide support and required assistance to team and other groups in the services department
• Provide recommendations and best practices to customers to drive successful project completion
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
• Effectively manage and maintain client relationships
• Work both in a team environment and individually
• Assist in updating implementation documentation deliverables as needed
• Assist in creating processes and procedures which improve and streamline the implementation processes
• Lead a group of engagement managers and manage team's workload
• Drive PS revenue by effectively managing projects and maximizing billable hours
• Identify opportunities for upselling and product expansion

What You'll Bring

• Strong communication skills including ability to work with all levels of the organization
• Bachelor's degree
• Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software
• Proven ability to show initiative
• Strong organizational, problem solving, presentation, interpersonal, time management and consultative skills
• Software background preferred
• Previous project management experience
• Previous management or supervisory experience
• 4-5 years of consulting experience (either software, technology, or audit/accounting)
• Previous customer facing experience

Thrive At BlackLine Because You Are Joining

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Salary Range

$98,000.00-$123,000.00

Pay Transparency Statement

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.

In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Accommodations

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.