Senior Customer Adoption Expert

BlackLine; Pleasanton (CA); Hybrid; USD 128,000 - 161,000; Full time

Benefits offered by this job

Pay transparency

Benefits & wellness plans

Hybrid work model

Job summary

BlackLine is seeking a Senior Customer Adoption Expert in Pleasanton for hybrid work. You will lead design, development, and integration of advanced BlackLine solutions (primarily Matching) to meet complex customer needs and deliver business value.

You will guide customers, collaborate with cross-functional teams, resolve highly complex issues, and mentor junior staff while improving our product adoption and success metrics.

Qualifications

• Deep understanding of accounting and financial processes.
• Advanced proficiency in BlackLine products and services.
• Extensive experience with ERP systems and integration.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Lead design, development, and implementation of advanced BlackLine solutions for customers.
• Drive high customer satisfaction and positive feedback.
• Ensure timely resolution of highly complex technical issues.
• Collaborate with internal and external stakeholders to deliver value.
• Mentor junior team members and contribute to their growth.

Skills

Accounting knowledge

ERP integrations

Problem solving

Communication

Teamwork

Independent work

Education

Bachelor's degree in Computer Science / IT or related field

Tools

ERP systems

Job description

## Senior Customer Adoption ExpertApplyremote type: Hybridlocations: Pleasantontime type: Full timeposted on: Posted 12 Days Agojob requisition id: 001515**Make Your Mark:**The Senior Customer Adoption Expert will be responsible for leading the design, development, and implementation of advanced technical solutions that meet complex customer requirements and drive significant business value. This role involves providing expert technical guidance, collaborating with customers and internal teams, and ensuring the successful deployment and integration of BlackLine solutions (particularly Matching). **You'll Get To:*** Successful design, implementation, and integration of advanced BlackLine solutions for customers.* High customer satisfaction and positive feedback.* Timely resolution of highly complex technical issues.* Effective collaboration with internal and external stakeholders.* Continuous improvement in technical knowledge and skills.* Successful mentorship and development of junior team members. BEHAVIORAL COMPETENCIES* Customer-focused: Demonstrates a strong commitment to meeting customer needs.* Problem-solving: Identifies and resolves highly complex issues efficiently.* Communication: Clearly conveys advanced technical information to non-technical audiences.* Teamwork: Collaborates effectively with colleagues and customers.* Adaptability: Adjusts to changing priorities and requirements.* Initiative: Proactively identifies opportunities for improvement.* Leadership: Guides and mentors junior team members. PROGRESSION READINESS* Demonstrates mastery of core responsibilities and key qualifications.* Shows consistent performance and achievement of success criteria.* Exhibits readiness for increased responsibility and complexity in tasks.* Actively seeks opportunities for professional growth and development.* Demonstrates leadership and mentorship capabilities. PROGRESSION PATHS* In-role growth: Lead Solutions Architect, Principal Solutions Architect.* Upwards: Technical Solutions Manager, Director of Technical Solutions.* Transferable skills: Product Management, Customer Success, Technical Support. ROLE-BASED LEARNING AND DEVELOPMENT OPPORTUNITIES* On-the-job training and mentorship from senior team members.* Participation in advanced technical workshops and seminars.* Access to BlackLine's internal knowledge base and resources.* Opportunities to work on diverse and challenging projects.* Leadership and mentorship training programs. VIRTUAL/ONLINE LEARNING OPPORTUNITIES* Online courses and certifications related to BlackLine products and services.* Webinars and virtual training sessions on industry trends and best practices.* Access to online learning platforms such as LinkedIn Learning, Coursera, and Udemy.* Participation in virtual conferences and networking events.* Advanced leadership and technical training programs. **What You'll Bring:*** Deep understanding of accounting and financial processes.* Advanced proficiency in BlackLine products and services.* Extensive experience with ERP systems and integration.* Excellent problem-solving and analytical skills.* Strong communication and interpersonal skills.* Ability to work independently and as part of a team.* Bachelor's degree in Computer Science, Information Technology, or related field.* 5-7 years of experience in a similar role. **We’re Even More Excited If You Have:*** Successful design, implementation, and integration of advanced BlackLine solutions for customers.* High customer satisfaction and positive feedback.* Timely resolution of highly complex technical issues.* Effective collaboration with internal and external stakeholders.* Continuous improvement in technical knowledge and skills.* Successful mentorship and development of junior team members. **Thrive at BlackLine Because You Are Joining:** * A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!* A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.* A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.**Salary Range:**$128,000.00-$161,000.00**Pay Transparency Statement:**Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.**Accommodations:**BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.