Customer Activation | Partnerships

Visa Hunt; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health & wellness stipend

Intra-office travel budget

Weekly coffee stipend

Job summary

Ramp is seeking a Customer Success Manager on the Partnerships team to own activation, growth, and retention for partner-referred customers. As an early team member, you will help shape the Partner Success program and define scalable implementation motions to drive activation and retention.

You will build strong, long-term partner relationships, onboard and educate partners on Ramp's product suite, and collaborate with Engineering and Product to translate feedback into improvements.

Qualifications

• Minimum 3 years in customer success, partnerships, or related roles.
• Familiarity with partner ecosystem operations and advisor capabilities.
• Strong project and time management skills.
• Excellent verbal and written communication abilities.
• Experience partnering with Product and Engineering to share feedback.

Responsibilities

• Build and maintain long-term relationships with key partners (Accounting, Private Equity, Venture Capital).
• Serve as trusted advisor, understanding partner models, goals, and challenges.
• Develop and deliver partner onboarding and education on Ramp integrations.
• Collaborate with partners to drive scalable onboarding and activation.

Skills

3+ years experience

Partnership ecosystem

Project management

Time management

Verbal and written comms

Cross-functional collaboration

Technical feedback with Eng/Prod

Customer needs anticipation

Adaptability in fast-paced env

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Customer Success Managers on the Partnerships team own the activation, growth, and retention of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and retention.

What You'll Do

Partner Relationship Management

• Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital

• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.

Drive Partner Enablement and Customer Activation

• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products

• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

What You Need

• Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience

• Familiarity with partner ecosystem operations

• Exceptional project management and time management

• Excellent verbal and written communication

• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed

• Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively

• Proven track record of exceeding quota and/or outperforming key target metrics

• Ability to anticipate customer needs and position product solutions accordingly

• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves

• Experience with accounting partners, Private Equity, and/ or Venture Capital

• Experience contributing to the development and growth of new teams

• Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics

• Experience with financial services sales

• Experience at a high-growth startup

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.