Senior Customer Account Manager

Socket.dev; West Liberty (IA); On-site; USD 76,000 - 95,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Prescription Coverage

Paid Time Off

Life Insurance

Short Term Disability

HSA/FSA

401(k) Retirement Savings Plan

Employee Assistance Program

Educational Assistance

Discount Benefits

Voluntary Benefits

Job summary

Preferred qualifications include 3–5 years of experience and an Associate degree, plus proficiency with QAD/Cyberquery, Salesforce, TraceGains, and Google tools. Travel may be required.

Qualifications

• 3–5 years of experience preferred.
• Associates degree preferred.

Responsibilities

• Direct point of contact for WLF customers and promptly respond to inquiries.
• Master the DRIVEN process and ensure project deliverables are completed on schedule.
• Administer customer sites and paperwork with cross-functional teams for audits and requirements.
• Gather and compile information with professionalism and attention to detail.
• Standardize processes to improve department efficiency.
• Prioritize and manage product projects with clear requirements and timelines.
• Provide operational continuity during travel and client meetings.
• Drive continuous quality, productivity and cost improvements.
• Ensure compliance with safety regulations and company policies.

Skills

Communication

Time management

Attention to detail

Multitasking

Leadership

Cross-functional collaboration

Problem solving

Education

Associate degree

Tools

QAD/Cyberquery

Salesforce

TraceGains

Google Workspace

Microsoft Office

Job description

Where Your Career Becomes Family

About West Liberty Foods

Our mission is to be a leading food manufacturer by converting needs, ideas and expertise into value for our members, business partners and consumers.

West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company®, and we’re right in your backyard.

Build your career with West Liberty Foods and be a part of an exciting, collaborative team that becomes family!

Opportunity Overview

• Job Title: Senior Account Manager
• Location: West Liberty, IA
• Shift: 1st
• Salary Range: $75,733 - $95,000+ depending on experience
• Shift Premium: None

Job Summary

The Senior Account Manager supports West Liberty Foods’ sales by bridging communication between customers and internal departments. Acting as the "Voice of the Customer", this role ensures Sales, R&D, Purchasing, Supply Chain, Customer Service and Marketing receive the critical information and documentation required to deliver best-in-class service. Partners with Sales on reporting, communication, and relationship management for existing business. Leads product development initiatives through the DRIVEN process to ensure a seamless experience for internal teams and customers

Key Responsibilities

• Direct point of contact for WLF customers; promptly responds to customer inquiries and requests.
• Master the WLF DRIVEN (Defined Opportunity, Review Strategic Fit, In Development, Validate & Test, Execute & Launch & Next Steps) process, and their role within to ensure all project deliverables are completed accurately and on schedule
• Administration of customer sites and paperwork in collaboration with other departments to ensure account specific audit, certification, and additional requirements are known and maintained.
• Work with cross-functional teams to gather and compile information, requiring professionalism and attention to detail while allowing a unique opportunity to learn almost all aspects of the business.
• Standardize processes and improve efficiency of department operations.
• Prioritize and manage assigned product projects, clarifying and defining requirements, managing task execution, scheduling, conducting and documenting meetings, managing correspondence and tracking progress.
• Provide operational continuity for the sales team during travel and client meetings.
• Drive continual improvement in quality, productivity, efficiency and cost.
• Ensure compliance with all safety regulations.
• Partner with all departments of the organization.
• Other duties as assigned.

Job Requirements

• 3-5 years of experience is preferred.
• Associates Degree is preferred
• Become familiar with and operate efficiently within company information systems, to include QAD/Cyberquery for reporting, Salesforce for project and account processing and management, Tracegains for product specifications, and Google platform for communication management.
• Excellent verbal and written communication skills, understanding the nuance of placing pressure and urgency, pushing the envelope to a discussion, but not coming across as aggressive or impolite
• Ability to work in a fast paced environment of continuous change and challenges.
• Exercise collaborative skills and exhibit leadership qualities in gathering internal consensus within a cross-functional team.
• Computer experience - Microsoft Office (Word, Excel, PowerPoint) and Google (Gmail, Docs, Sheets, Slides)
• Strong attention to detail, time management skills and ability to multi-task.
• Must be able to work extended hours and weekends according to schedule.
• Compliance: Must practice good personal hygiene. Candidates must successfully pass a post-offer/pre-employment drug test, background screen, physical and E-Verify.

Equal Opportunity Employer West Liberty Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

West Liberty Foods is committed to providing all team members with predictable work schedules that accommodate the universal need to spend time away from work to rest, relax, and spend time with family and friends. However, as a food manufacturer, West Liberty Foods is responsible for producing perishable products. To help ensure that our food products meet the quality and safety standards our customers expect, team members may, at times, be asked or expected to work overtime, weekends, or holidays. West Liberty Foods remains committed to its overtime, weekend, and holiday pay policies, and will schedule team members for those hours on a volunteer-first basis, whenever possible.

The following benefits are available:

• Medical, Dental, Vision & Prescription Coverage
• Paid Time Off
• Life Insurance
• Short Term Disability
• Flexible Spending Account and Health Savings Account
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Educational Assistance Program
• Discount Benefits
• Additional Voluntary Benefits