Senior CSR II – Escalations, Mentoring & Analytics

Yusen Logistics Americas Inc.; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k with company match

Standard 10 days PTO

Eligible for bonus plan

7 Paid Holidays

OT pay if applicable

Flexible Spending Accounts

Job summary

Yusen Logistics Americas Inc. in Louisville, KY seeks a Customer Service Representative II to deliver advanced support, resolve complex issues, and mentor CSR I colleagues. The role emphasizes customer-facing service, process improvement, and effective communication to ensure satisfaction.

Qualifications include a high school diploma or GED and 2–3 years in related fields, plus proficiency with Office tools. Regular full-time work in a warehouse-forwarding environment with benefits is offered.

Qualifications

• High school diploma or GED; additional customer service education helpful.
• 2–3 years in warehouse, customer service, logistics, or related field or equivalent.
• Proficient with Microsoft Office, Excel and Outlook.

Responsibilities

• Provide advanced product or service information and troubleshooting.
• Serve as main contact and resolve complex customer inquiries with professionalism.
• Analyze and resolve complex issues with cross-functional teams.
• Monitor interactions to ensure policy adherence and quality.
• Generate reports to track service metrics and identify improvements.

Skills

Advanced Customer Support

Escalation handling

Cross-functional collaboration

Data reporting

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

Yusen Logistics Americas Inc. in Louisville, KY seeks a Customer Service Representative II to deliver advanced support, resolve complex issues, and mentor CSR I colleagues. The role emphasizes customer-facing service, process improvement, and effective communication to ensure satisfaction.

Qualifications include a high school diploma or GED and 2–3 years in related fields, plus proficiency with Office tools. Regular full-time work in a warehouse-forwarding environment with benefits is offered.