Senior CSM | Elevate Enterprise Procurement + Equity & PTO

ZipHQ, Inc.; New York (NY); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Team building events

Flexible PTO

Apple equipment plus home office budg

401k plan

Job summary

ZipHQ, Inc. in New York, NY is seeking a Senior Customer Success Manager to guide a growing portfolio of enterprise customers. You will drive adoption, define outcomes, and partner with product and engineering to translate business needs into new solutions.

This role emphasizes building trusted relationships with procurement, finance, legal, IT, and compliance teams, ensuring renewal and net revenue retention, while empowering customers to become self-sufficient with Zip's platform.

Qualifications

• 8+ years in customer-facing roles (CS/AM/consulting) in a B2B SaaS setting.
• 1+ year in an implementation role (e.g., Solutions Consultant, Implementation Manager).
• Procurement background with familiarity in ERP/GRP tools and vendor management.
• Excellent interpersonal skills and ability to build trust quickly.
• Strong project management and process-improvement mindset.
• Proactive team player able to identify gaps and help across teams.

Responsibilities

• Manage a portfolio of enterprise customers and drive procurement success on Zip platform.
• Define customer outcomes and partner to achieve them continuously.
• Act as trusted procurement advisor educating customers on best practices.
• Identify champions and build relationships with Procurement, Finance, Legal, IT/Security, and Privacy/Compliance.
• Maintain high engagement and satisfaction focusing on adoption and loyalty.
• Manage customer health using data-driven adoption metrics.
• Collaborate with product and engineering to translate needs into new solutions.
• Train customers to become self-sufficient product experts.
• Collaborate with renewals to achieve target net revenue retention.

Skills

Customer success

Account management

Strategic consulting

Procurement

Interpersonal skills

Project management

Business processes

Team player

Tools

Netsuite

Coupa

Workday

CLM

GRC

JIRA

ServiceNow

Job description

ZipHQ, Inc. in New York, NY is seeking a Senior Customer Success Manager to guide a growing portfolio of enterprise customers. You will drive adoption, define outcomes, and partner with product and engineering to translate business needs into new solutions.

This role emphasizes building trusted relationships with procurement, finance, legal, IT, and compliance teams, ensuring renewal and net revenue retention, while empowering customers to become self-sufficient with Zip's platform.