Senior CSC Manager – Government IT Help Desk Lead

EPS Corporation; San Antonio (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

EPS Corporation seeks a Lead CSC Manager to oversee the Computer User Support Center, ensuring proper staffing and timely ticket resolution. You will coordinate across five locations, uphold ITIL standards, and communicate updates to government CSC leadership.

Responsibilities include supervising daily tasks, ensuring service requests are prioritized, and guiding imaging, deployment, and compliance of IT equipment per approvals and security directives.

Qualifications

• Senior-level client support and help desk operations experience.
• Proficient with Windows OS, Microsoft Office, and AD services.
• DoD IT service support familiarity and ITIL best practices.

Responsibilities

• Provide daily oversight to CSC task orders and staffing.
• Coordinate personnel across five help desk locations.
• Manage ticket prioritization and timely user communications.
• Support MAC and imaging/deployment of IT equipment per directives.
• Deliver weekly performance metrics and improvement recommendations.

Skills

ITIL best practices

Windows OS

Active Directory

Remote Desktop Support

Communication skills

Education

Bachelor's Degree in IT-related field

Tools

VMware vSphere

Microsoft Office Suite

Remedy Ticketing System

SharePoint

NIPRNet/SIPRNet/JWICS access

Job description

EPS Corporation seeks a Lead CSC Manager to oversee the Computer User Support Center, ensuring proper staffing and timely ticket resolution. You will coordinate across five locations, uphold ITIL standards, and communicate updates to government CSC leadership.

Responsibilities include supervising daily tasks, ensuring service requests are prioritized, and guiding imaging, deployment, and compliance of IT equipment per approvals and security directives.