Senior CSC Manager - IT Help Desk & ITIL Lead

EPS Corporation; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

EPS Corporation seeks a Lead CSC Manager to oversee the Computer User Support Service Center (CSC). The role ensures proper staffing, oversees ticket prioritization, and coordinates across five help desk locations.

Responsibilities include ITIL-aligned service delivery and communication with the Government CSC lead. The candidate should have senior-level client support experience, proficiency with Windows OS and Microsoft Office, and familiarity with Air Force IT service desk environments and

Qualifications

• Bachelor's degree in IT-related field or 6+ years of relevant experience.
• Proficiency in Windows OS and MS Office products.
• Experience with Active Directory, Server 2008+ and VMware/vSphere.

Responsibilities

• Provide daily oversight to task order personnel assigned to the CSC.
• Ensure CSC section is properly staffed during required hours.
• Coordinate CSC personnel across multiple help desk locations.
• Maintain communication with users and provide weekly performance metrics.

Skills

ITIL practices

Windows OS

Microsoft Office

Active Directory

VMware / vSphere

Remote Desktop

Air Force IT Service Desk

Education

Bachelor's Degree in IT or related field

DoD 8140 / 8570.01-M IAT Level II (Security+ CE preferred)

Tools

Remedy Ticketing System

Air Force IT Service Desk tools

Job description

EPS Corporation seeks a Lead CSC Manager to oversee the Computer User Support Service Center (CSC). The role ensures proper staffing, oversees ticket prioritization, and coordinates across five help desk locations.

Responsibilities include ITIL-aligned service delivery and communication with the Government CSC lead. The candidate should have senior-level client support experience, proficiency with Windows OS and Microsoft Office, and familiarity with Air Force IT service desk environments and