Senior CS Leader, Bottler Network & Order Fulfillment

The Coca-Cola Company; Atlanta (GA); On-site; USD 116,000 - 142,000; Full time

Job summary

The Coca-Cola Company in Atlanta, GA seeks a Senior Manager, Bottler Network Customer Service to lead a Customer Service team within NAOU Customer Operations. You will be the primary liaison between Coca‑Cola North America and the Bottler Network, hiring, training, coaching, and managing budgets while ensuring timely, proactive order communications.

You will drive end-to-end order management, leverage SAP, Salesforce, and OTM, and monitor performance dashboards to deliver best-in-class support

Qualifications

• Bachelor’s degree required.
• 5+ years in Customer Service, Supply Chain, or Warehouse Operations.
• Advanced understanding of SAP, Salesforce, OTM, and warehouse systems.
• Intermediate skills in Excel, Access, PowerPoint, and Power BI.

Responsibilities

• Manage CS Associates to meet service SLAs.
• Drive projects from inception to completion.
• Register and train Customers on myCoke website.
• Onboard new customers and expedite orders.
• Process order changes and resolve issues with transportation or product availability.
• Provide system support for warehouse operations.

Education

Bachelor’s degree

Tools

SAP ERP

Salesforce

OTM

Power BI

Excel

Data analysis

Job description

The Coca-Cola Company in Atlanta, GA seeks a Senior Manager, Bottler Network Customer Service to lead a Customer Service team within NAOU Customer Operations. You will be the primary liaison between Coca‑Cola North America and the Bottler Network, hiring, training, coaching, and managing budgets while ensuring timely, proactive order communications.

You will drive end-to-end order management, leverage SAP, Salesforce, and OTM, and monitor performance dashboards to deliver best-in-class support