Senior CRM Analyst (Salesforce CPG and Integrations)

Oldcastle Inc.; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior CRM Analyst, where you'll play a crucial role in optimizing the Salesforce ecosystem. This position offers the chance to manage and enhance Salesforce CPQ and integrations, ensuring alignment with business needs while fostering continuous improvement. You'll collaborate with various teams, troubleshoot complex issues, and drive innovative solutions. With a strong emphasis on professional growth and a supportive environment, this role is perfect for those looking to make a significant impact in a dynamic and evolving industry. If you're passionate about technology and eager to contribute to transformative projects, this opportunity is for you.

Benefits

Highly competitive base pay

Comprehensive medical benefits

Dental benefits

Disability benefits

Group retirement savings program

Health and wellness programs

Growth and development opportunities

Inclusive culture

Qualifications

• 5+ years of experience managing complex Salesforce environments.
• Strong understanding of Salesforce best practices and data management.

Responsibilities

• Manage Salesforce platform, ensuring user management and data integrity.
• Collaborate with teams to design scalable solutions for business needs.

Skills

Salesforce Administration

Problem-solving

Communication Skills

Analytical Skills

Leadership Skills

Education

Bachelor’s degree in Computer Science

Tools

Salesforce CPQ

Salesforce Lightning

Salesforce Flow

Job description

Senior CRM Analyst (Salesforce CPQ and Integrations)

Atlanta, GA, US, 30338

Job ID: 508049

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

As a CRM Senior Analyst at CRH, you will assume a pivotal role within the centralized CRM team, responsible for managing and optimizing our Salesforce ecosystem. Your primary focus will be on ensuring that the platform aligns seamlessly with the business requirements, providing support to various teams, and fostering continuous improvement. Your proficiency in Salesforce CPQ and integrations will be instrumental in delivering seamless and efficient solutions. This role will be part of a mature Salesforce team that is backed by leadership support and is actively evolving.

Job Location

This position is generally a remote role with some in-office meetings at our corporate office in the Perimeter area of Atlanta periodically each month. Candidates must be located in the Atlanta metro area. Travel for this position is estimated to be below 10%.

Job Responsibilities

1. Manage and maintain the Salesforce platform, including user management, security, data integrity, and system configuration.
2. Work with CRM Solution Architects to determine the best scalable design to meet the needs of the business, including custom objects, fields, formulas, validation rules, and flows.
3. Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal functionality.
4. Develop Proof-of-Concept projects to validate solutions.
5. Effectively communicate status, collaborate, and problem-solve with relevant stakeholders.
6. Assist in quality assurance and defining testing strategy and risks; provide significant contributions in the testing and debugging of new functionality.
7. Participate in Agile team with planning, scoping, and creation of technical solutions for the product capabilities, through to continuous delivery to production.
8. Document processes, configurations, and changes to maintain a comprehensive knowledge base.
9. CPQ Management:
10. Configure and maintain Salesforce CPQ to support quoting, pricing, and integration.
11. Collaborate with business leaders to understand business requirements and translate them into effective CPQ solutions.
12. Provide support to end-users on CPQ functionality and best practices.
13. Work with IT development teams to troubleshoot and ensure seamless data flow and system interoperability.
14. Monitor and troubleshoot integration issues, ensuring data accuracy and system reliability.
15. Stay up-to-date with Salesforce releases, features, and best practices.
16. Identify opportunities for process improvement and automation to enhance efficiency and user experience.
17. Provide recommendations for system enhancements and drive their implementation.

Job Requirements

1. Bachelor’s degree in Computer Science or related field or equivalent experience.
2. 5+ years of experience as a Salesforce Administrator, with a proven track record of managing complex Salesforce environments.
3. Experience with Salesforce CPQ, including configuration, customization, and support.
4. Experience with Salesforce integrations and data flows.
5. Strong understanding of Salesforce best practices, security, and data management.
6. Proficiency in Salesforce Lightning, CPQ, Flow, and other automation tools.
7. Excellent problem-solving skills and the ability to troubleshoot complex issues.
8. Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
9. Excellent interpersonal and leadership skills.
10. Self-motivated and able to work independently with minimal supervision.
11. Strong analytical skills.
12. Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
13. Strong attention to detail and a commitment to delivering high-quality work.
14. Salesforce Certified Administrator (Advanced Administrator a plus) preferred.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability