Senior CRM Analyst (Salesforce CPQ and Integrations)

Oldcastle Inc.; Atlanta (GA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior CRM Analyst, where you will play a crucial role in optimizing the Salesforce ecosystem. This exciting position involves managing Salesforce CPQ and integrations, ensuring alignment with business needs, and fostering continuous improvement. You will work within a supportive Salesforce team, tackling complex challenges and implementing effective solutions. With a focus on collaboration and innovation, this role offers a unique opportunity to contribute to a diverse and inclusive culture while enhancing your career in a global leader in building materials.

Benefits

Highly competitive base pay

Comprehensive medical, dental and disability benefits

Group retirement savings program

Health and wellness programs

Opportunities for growth and development

Qualifications

• 5+ years of experience managing Salesforce environments.
• Proficiency in Salesforce CPQ and integrations.
• Salesforce Certified Administrator preferred.

Responsibilities

• Manage and maintain the Salesforce platform and user management.
• Collaborate with CRM Solution Architects for scalable designs.
• Monitor system performance and troubleshoot issues.

Skills

Salesforce Administration

Salesforce CPQ

Data Management

Problem-Solving

Communication Skills

Analytical Skills

Education

Bachelor’s degree in Computer Science

Tools

Salesforce Lightning

Salesforce Flow

Job description

Senior CRM Analyst (Salesforce CPQ and Integrations)

Atlanta, GA, US, 30338

Job ID: 508049

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

As a CRM Senior Analyst at CRH, you will assume a pivotal role within the centralized CRM team, responsible for managing and optimizing our Salesforce ecosystem. Your primary focus will be on ensuring that the platform aligns seamlessly with the business requirements, providing support to various teams, and fostering continuous improvement. Your proficiency in Salesforce CPQ and integrations will be instrumental in delivering seamless and efficient solutions. This role will be part of a mature Salesforce team that is backed by leadership support and is actively evolving.

Job Location

This position is generally a remote role with some in-office meetings at our corporate office in the Perimeter area of Atlanta periodically each month. Candidates must be located in the Atlanta metro area. Travel for this position is estimated to be below 10%.

Job Responsibilities

1. Manage and maintain the Salesforce platform, including user management, security, data integrity, and system configuration.
2. Work with CRM Solution Architects to determine the best scalable design to meet the needs of the business. This includes custom objects, fields, formulas, validation rules, flows.
3. Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal functionality.
4. Develop Proof-of-Concept projects to validate solutions.
5. Effectively communicate status, collaborate, and problem-solve with relevant stakeholders.
6. Assist in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new functionality.
7. Participate in Agile team with planning, scoping and creation of technical solutions for the product capabilities, through to continuous delivery to production.
8. Document processes, configurations, and changes to maintain a comprehensive knowledge base.
9. CPQ Management:
10. Configure and maintain Salesforce CPQ to support quoting, pricing, and integration.
11. Collaborate with business leaders to understand business requirements and translate them into effective CPQ solutions.
12. Provide support to end-users on CPQ functionality and best practices.
13. Work with IT development teams to troubleshoot and ensure seamless data flow and system interoperability.
14. Monitor and troubleshoot integration issues, ensuring data accuracy and system reliability.
15. Stay up-to-date with Salesforce releases, features, and best practices.
16. Identify opportunities for process improvement and automation to enhance efficiency and user experience.
17. Provide recommendations for system enhancements and drive their implementation.

Job Requirements

1. Bachelor’s degree in Computer Science or related field or equivalent experience.
2. 5+ years of experience as a Salesforce Administrator, with a proven track record of managing complex Salesforce environments.
3. Experience with Salesforce CPQ, including configuration, customization, and support.
4. Experience with Salesforce integrations and data flows.
5. Strong understanding of Salesforce best practices, security, and data management.
6. Proficiency in Salesforce Lightning, CPQ, Flow, and other automation tools.
7. Excellent problem-solving skills and the ability to troubleshoot complex issues.
8. Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
9. Excellent interpersonal and leadership skills.
10. Self-motivated and able to work independently with minimal supervision.
11. Strong analytical skills.
12. Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
13. Strong attention to detail and a commitment to delivering high-quality work.
14. Salesforce Certified Administrator (Advanced Administrator a plus) preferred.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability.