Senior Critical Harms Investigator & Incident Lead

Roblox; San Mateo (CA); Hybrid; USD 145.000 - 174.000; Vollzeit

Benefits dieser Stelle

Equity compensation

Zusammenfassung

Roblox in San Mateo, CA, is seeking a Specialist for the Safety Operations team to lead rapid investigations into high-severity harms and serve as the on-call contact for safety incidents across the company, including with senior leadership. You will use data analysis, internal tools, and OSINT to gather evidence, conduct root cause analyses, and draft real-time communications.

The role includes developing incident playbooks and mentoring others, with weekend/on-call duties and on-site

Qualifikationen

• 5+ years leading investigations, incident management, and/or policy enforcement on a technology platform.
• Thrives in high-pressure, sensitive, and complex investigations.
• Excellent written and verbal communication; capable of explaining technical/sensitive issues to executives and non-technical partners.
• Fluent in data analysis, dashboards, and investigation tools; familiarity with online safety considerations.

Aufgaben

• Lead rapid investigations into critical and complex incidents, including child safety and other high-severity harms.
• Operate within a 24/7 on-call rotation as the primary contact for safety incidents across the company, including with senior leadership.
• Utilize internal tools, data analysis, and open-source intelligence techniques to gather evidence, establish facts, and perform root cause analyses.
• Draft and deliver real-time, high-stakes communications to senior leadership regarding incident status and mitigation.
• Apply sound judgment in triage, lane assignment, escalation, and case closure.
• Develop, test, and maintain robust incident response playbooks for critical harms scenarios.
• Improve investigative methods, operating processes, templates, and quality standards.
• Build trust with cross-functional partners and mentor others to strengthen investigative capabilities.

Kenntnisse

Investigations leadership

Work under pressure

Executive communication

Data analysis

Project management

Mentorship

Judgment and discretion

Tools

Investigation tools

Dashboards

Jobbeschreibung

Roblox in San Mateo, CA, is seeking a Specialist for the Safety Operations team to lead rapid investigations into high-severity harms and serve as the on-call contact for safety incidents across the company, including with senior leadership. You will use data analysis, internal tools, and OSINT to gather evidence, conduct root cause analyses, and draft real-time communications.

The role includes developing incident playbooks and mentoring others, with weekend/on-call duties and on-site