Critical Harms Investigator & Incident Response Lead

Roblox Corporation; San Mateo (CA); Hybrid; USD 145,000 - 174,000; Full time

Job summary

Roblox Corporation in San Mateo, CA is seeking an experienced Critical Harms Investigations & Incident Management Specialist to lead urgent investigations and manage 24/7 safety incidents. You will collaborate with cross-functional partners, analyze evidence, and deliver strategic updates to leadership.

The role requires handling graphic content in alignment with policies, on-call weekends/holidays, and alignment with our safety-first mission.

Qualifications

• 5+ years leading investigations, incident management, and/or policy enforcement on a technology platform.
• Thrives under high-pressure, sensitive, and complex investigations.
• Excellent written and verbal communication for executive audiences and non-technical partners.
• Fluency with data analysis, dashboards, and a range of investigation tools; familiarity with online safety.
• Strong project management and ability to build processes from the ground up.
• Demonstrated mentorship and leadership to help other investigators grow.
• Outstanding judgment, discretion, collegiality, and resilience.

Responsibilities

• Lead rapid investigations into critical and complex incidents, including child safety, violent extremism, and other high-severity harms.
• Operate within a 24/7 on-call rotation and act as the primary contact for safety incidents across the company, including with senior leadership.
• Utilize internal tools, data analysis, and open-source intelligence to gather evidence, establish facts, and conduct root cause analyses.
• Draft and deliver real-time communications to senior leadership regarding incident status and mitigation efforts.
• Apply sound judgment in triage, escalation, and case closure.
• Develop, test, and maintain robust incident response playbooks for critical harms scenarios.
• Improve investigative methods, processes, templates, and quality standards.
• Build trust with cross-functional partners and mentor others to strengthen capabilities.

Skills

Investigation leadership

Incident management

Policy enforcement

Data analysis

Executive communication

Mentorship

Judgment and discretion

Tools

Investigation tools

Job description

Roblox Corporation in San Mateo, CA is seeking an experienced Critical Harms Investigations & Incident Management Specialist to lead urgent investigations and manage 24/7 safety incidents. You will collaborate with cross-functional partners, analyze evidence, and deliver strategic updates to leadership.

The role requires handling graphic content in alignment with policies, on-call weekends/holidays, and alignment with our safety-first mission.