Senior Credit & Collections Associate

STERIS IMS; Mentor (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

STERIS IMS is seeking a Senior Credit and Collections Associate to manage customer accounts and ensure timely collections. This hybrid role involves collaborating with various departments to resolve payment issues, maintain credit standards, and handle customer communications. Ideal candidates will have strong analytical skills, experience in credit/collections, and a focus on customer relations.

Benefits

Market Competitive Pay

Extensive Paid Time Off and Holidays

Excellent Healthcare, Dental, and Vision benefits

401(k) with a company match

Tuition Reimbursement and continued education programs

Qualifications

• Minimum of 3 years Credit/Collections or general business experience required.
• High degree of Customer focus and communication skills.
• Detail oriented and strong analytical and problem-solving skills.

Responsibilities

• Oversee the credit assessment, collection and ongoing maintenance of Customer accounts.
• Assess credit worthiness and establish/revise credit limits.
• Identify underlying issues delaying payment and coordinate resolution.

Skills

Customer focus

Verbal communication

Written communication

Analytical skills

Problem solving

Detail oriented

Organizational skills

Education

High School Diploma or GED

Bachelor's degree in Finance, Accounting, or general business

Tools

Microsoft Office suite

Oracle or similar ERP system

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Senior Credit and Collections Associate you will ensure the timely collection of Customer accounts receivable and credit qualify Customers. In this role you are responsible for identifying and coordinating the resolution of any underlying issues delaying payment and to monitor/assess credit risk. You will work directly with the Customer and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2-3 days per week.

What You'll do as a Senior Credit and Collections Associate

• Oversee the credit assessment, collection and ongoing maintenance of Customer accounts.
• Assess the credit worthiness of Customers and establish/revise credit limits in accordance with corporate policies up to $100,000. Analyze financial statements, interpret credit agency reports/ratings, and develop credit limit recommendations.
• Run a credit hold report multiple times per day and communicates to the appropriate internal parties the reasons orders remain on credit hold.
• Contact Customers directly regarding payment on open accounts receivable.
• Identify underlying issues delaying payment and coordinate the internal resources needed to resolve such issues. Work directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues.
• Reconcile the entered/invoiced order to the Customer’s purchase order and payments received.
• Prepare collection letters, spreadsheets and Customer account statements as needed.
• Recommend to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection.
• Produce summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required.
• Alert the Supervisor, Credit & Collections of any credit concerns.
• Meet individual goals as established by management, e.g. reduction of dollars past due.
• Contact Customers - 50%
• Prepare reports, assess credit limits, perform account reconciliations - 25%
• Work with internal resources to resolve issues delaying payment - 25%

The Experience, Skills and Abilities Needed

Required:

• High School Diploma or GED
• Minimum of 3 years Credit/Collections or general business experience required
• Experience with Microsoft Office suite of products

Preferred:

• Bachelor's degree in Finance, Accounting, or general business
• Experience using Oracle or similar ERP system

Other:

• High degree of Customer focus
• Excellent verbal and written communication skills
• Ability to build relationships with other departments
• Detail oriented
• Excellent organizational, analytical and problem solving skills
• High level of professionalism and integrity
• Ability to work effectively with all levels of the organization including senior management

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.