Senior Collections (B2B) Associate

Davita Inc.; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in payment processing seeks a Customer Service Specialist to manage delinquent accounts and provide top-notch customer service. The role offers a hybrid work environment with both onsite and remote work options, performance bonuses, and varied responsibilities including issue resolution and account management. Ideal candidates will have strong communication skills, B2B experience, and a high school diploma, with preferred experience in collections and technical tools.

Benefits

Competitive salary and benefits

Parental leave policy

Global recognition platform

Time to support charities

Global employee assistance program

Qualifications

• Minimum of 2 years of call center experience required.
• Great verbal and written communication skills essential.
• Technical skills in Microsoft Office and Salesforce preferred.

Responsibilities

• Manage and resolve delinquent customer accounts effectively.
• Monitor the aging of customer receivables and take corrective action.
• Submit regular reports on unpaid accounts.

Skills

Communication

Customer Service

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Salesforce

Billing/Collections software

Job description

Job Description

Are you a seasoned Customer Service Specialist looking for a work/life balance? Would you like to earn up to $500 a month in performance bonuses? This role offers both!

Hybrid Workspace: Two Days Onsite, Three Days Remote

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts and provide exceptional customer service in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

This role is hourly plus a monthly incentive plan!

What you will be doing:

• Utilize your customer service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making payment arrangements.
• Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
• Resolve customer issues and complaints concerning billing/settlement.
• Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports.
• Support other accounting positions as needed.
• Work independently and manage a workload that contains time-sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement.
• Update customer files to ensure data integrity.

What you bring:

• Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high-quality support and resolution for client inquiries.
• High school diploma or GED required.
• Business-to-business (B2B) experience desired.
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
• Great verbal and written communication skills, with the ability to communicate persuasively and professionally.
• Intermediate computer navigation and operation skills.
• Ability to work independently and in a team environment.
• Previous experience in collections is preferred.

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect:

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. The supplement document available here.

For positions in the US, a conditional offer of employment requires a drug test. ADA Disclaimer: All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay primarily uses a direct sourcing model. We do not accept resumes from recruitment agencies not on our preferred supplier list and are not responsible for fees related to such submissions.