Senior Creative Production & Operations Lead

Amazon Inc.; New York (NY); On-site; USD 155,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. is seeking a Sr Creative Operations Manager for Reputation Marketing & Insights to translate strategic goals into a running creative production model.

You will own the end-to-end workflow, set standards, and drive capacity, cost, and throughput signals across cross-functional teams and external partners. You will explore how generative AI can augment production, compress timelines, and raise consistency while maintaining high creative standards.

Qualifications

• Bachelor's degree required.
• 7+ years in creative production/operations or program management within a marketing/creative environment.
• Experience owning production workflow and resourcing across multiple concurrent programs or campaigns.
• Experience leading or providing structured direction to lateral partners.
• Experience managing external agencies or production vendors, including budgets and SOWs.
• Proficiency with creative/project management tooling (e.g., Asana, Workfront, Airtable, or equivalent).

Responsibilities

• Execute the org's operations strategy within the creative-production domain — translating operating goals (efficiency, cost, scale, quality) into a concrete production model and deliver against them.
• Design, own, and continuously improve the end-to-end creative production operating model — intake, prioritization, resourcing, workflow, review/approval, and delivery.
• Set the standards, process, and quality bar for our project management and production outputs.
• Provide the production-side inputs to org-level operations planning — capacity forecasts, cost-per-asset and throughput data, and resourcing tradeoffs — and translate those inputs into budget and resourcing decisions.
• Own capacity and resource planning across the team and external partners — forecast demand, allocate against competing priorities, and make the tradeoff calls when demand exceeds capacity.
• Select, implement, and own the systems and tooling that run creative production (project/asset management, workflow automation, reporting), and drive adoption across the team.
• Establish the metrics that define production health — throughput, cycle time, on-time delivery, rework, cost per asset — and use them to drive measurable improvement.

Skills

Creative production

Operations management

Program management

Stakeholder management

Vendor management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Asana

Workfront

Airtable

Job description

Amazon Inc. is seeking a Sr Creative Operations Manager for Reputation Marketing & Insights to translate strategic goals into a running creative production model.

You will own the end-to-end workflow, set standards, and drive capacity, cost, and throughput signals across cross-functional teams and external partners. You will explore how generative AI can augment production, compress timelines, and raise consistency while maintaining high creative standards.