Senior Creative Operations Manager, Brand Experience

Amazon Inc.; Factoria (WA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Life insurance

Mental Health Support

Job summary

Amazon is seeking a Senior Creative Program Manager for Brand Experience to own resource management, capacity planning, and creative operations for a 25+ person studio serving 10+ global businesses. You will optimize the creative pipeline, manage forecasting, and partner with senior leadership for scalable, efficient processes.

The role requires strong program management across video, digital, social, and events, with hands-on ownership of Workfront and end-to-end delivery from concept to

Qualifications

• 6+ years of design experience.
• Have an available online portfolio.
• Experience understanding needs of business and end customers and translating them into right solutions.
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements.

Responsibilities

• Own end-to-end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10+ global businesses.
• Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks.
• Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership.
• Make trade-offs between short-term delivery needs and long-term team sustainability, escalating appropriately when constraints require senior input.
• Own the studio's project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting.
• Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps.
• Own and evolve creative development processes end-to-end across mediums including video, digital, social, OOH, direct mail, events, and sales collateral—ensuring on-time, on-budget delivery.
• Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output.
• Drive operational excellence best practices across the studio; identify where to simplify, automate, or extend solutions for the best outcome.
• Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting.
• Develop program reporting across finance, business reviews, client satisfaction, and team goals—connecting operational metrics to org-level objectives.
• Contribute to OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy.
• Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org.
• Drive cross-functional alignment across multiple business partners and external agencies globally; educate partners on studio process, SLAs, and capacity constraints.
• Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints—finding a path forward in difficult situations.
• Present updates to stakeholders and cross-functional partners, including senior management up to VP level, with clear and concise written and verbal communication.
• Own change management communications for studio operations updates across creative team and business stakeholders.

Skills

Design experience

Portfolio

Data analysis

Cross-functional collaboration

Tools

Workfront

Job description

Amazon is seeking a Senior Creative Program Manager for Brand Experience to own resource management, capacity planning, and creative operations for a 25+ person studio serving 10+ global businesses. You will optimize the creative pipeline, manage forecasting, and partner with senior leadership for scalable, efficient processes.

The role requires strong program management across video, digital, social, and events, with hands-on ownership of Workfront and end-to-end delivery from concept to