Sr. Creative Program Manager, Brand Experience

Amazon Inc.; Factoria (WA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Life insurance

Mental Health Support

Job summary

Amazon is seeking a Senior Creative Program Manager for Brand Experience to own resource management, capacity planning, and creative operations for a 25+ person studio serving 10+ global businesses. You will optimize the creative pipeline, manage forecasting, and partner with senior leadership for scalable, efficient processes.

The role requires strong program management across video, digital, social, and events, with hands-on ownership of Workfront and end-to-end delivery from concept to

Qualifications

• 6+ years of design experience.
• Have an available online portfolio.
• Experience understanding needs of business and end customers and translating them into right solutions.
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements.

Responsibilities

• Own end-to-end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10+ global businesses.
• Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks.
• Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership.
• Make trade-offs between short-term delivery needs and long-term team sustainability, escalating appropriately when constraints require senior input.
• Own the studio's project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting.
• Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps.
• Own and evolve creative development processes end-to-end across mediums including video, digital, social, OOH, direct mail, events, and sales collateral—ensuring on-time, on-budget delivery.
• Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output.
• Drive operational excellence best practices across the studio; identify where to simplify, automate, or extend solutions for the best outcome.
• Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting.
• Develop program reporting across finance, business reviews, client satisfaction, and team goals—connecting operational metrics to org-level objectives.
• Contribute to OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy.
• Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org.
• Drive cross-functional alignment across multiple business partners and external agencies globally; educate partners on studio process, SLAs, and capacity constraints.
• Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints—finding a path forward in difficult situations.
• Present updates to stakeholders and cross-functional partners, including senior management up to VP level, with clear and concise written and verbal communication.
• Own change management communications for studio operations updates across creative team and business stakeholders.

Skills

Design experience

Portfolio

Data analysis

Cross-functional collaboration

Tools

Workfront

Job description

Sr. Creative Program Manager, Brand Experience

Job ID: 10566102 | Amazon.com Services LLC

Worldwide Operations collectively represents some of the most critical components of Amazon's first-class transportation network. This organization oversees all global middle and last mile products, spanning B2B and B2C, critical partners, enterprise and SMB customers across numerous teams. This includes—but is not limited to—Amazon Supply Chain Services, Amazon Freight, Amazon Relay, Amazon Freight Partners, Amazon Shipping, Amazon Flex, Amazon Hub Delivery and more. Everything we do is aimed at further delighting our shippers, carriers and partners with faster, cheaper, and more efficient means of shipping and receiving packages.

Brand Experience (BEX) is a central shared-services creative studio supporting the portfolio of global supply chain products. The team develops brand strategy and creative solutions that engage global transportation audiences through the human stories behind logistics. We build and own the global brands and their creative expression throughout the customer journey—working closely with marketing, sales, and customer insights partners to test, learn, and ensure our design solutions resonate with target audiences. We have high standards and strive to continuously raise the bar across all creative elements.

We are looking for a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25+ creatives (designers, copywriters, production artists, and more) supporting 10+ global businesses. This is a high-impact IC role at the center of how BEX operates—responsible for the systems, processes, and partnerships that enable our studio to deliver excellent creative work at scale.

The right candidate brings deep expertise in creative program management and uses sound judgment to design long-term operational solutions in an environment where strategy is not always defined. They own complex, cross-functional programs end-to-end, create scalable mechanisms that increase studio efficiency, and influence across partner teams and senior leadership to drive alignment. They are both tactical and strategic—equally comfortable triaging today's incoming requests and building the capacity model for next quarter. They develop a strong understanding of Amazon's supply chain products and become the operational backbone of BEX, connecting the dots between business demand, creative capacity, and team health.

This role partners closely with senior leadership on planning, goal development, and resource strategy. The Senior Creative Program Manager may manage contractor project managers in the future.

Key job responsibilities

Resource Management & Capacity Planning

• Own end-to-end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10+ global businesses
• Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks
• Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership
• Make trade-offs between short-term delivery needs and long-term team sustainability, escalating appropriately when constraints require senior input

Creative Operations & Process

• Own the studio's project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting.
• Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps
• Own and evolve creative development processes end-to-end (concept to production) across mediums including video, digital, social, OOH, direct mail, events, and sales collateral—ensuring on-time, on-budget delivery
• Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output
• Drive operational excellence best practices across the studio; identify where to simplify, automate, or extend solutions for the best outcome

Program Reporting & Studio Health

• Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting
• Develop program reporting across finance, business reviews, client satisfaction, and team goals—connecting operational metrics to org-level objectives
• Contribute to OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy

Stakeholder Management & Communication

• Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org
• Drive cross-functional alignment across multiple business partners and external agencies globally; educate partners on studio process, SLAs, and capacity constraints
• Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints—finding a path forward in difficult situations
• Present updates to stakeholders and cross-functional partners, including senior management up to VP level, with clear and concise written and verbal communication
• Own change management communications for studio operations updates across creative team and business stakeholders

About the team

We call ourselves the Brand Experience. We are an internal creative studio built to centrally support the global supply chain org. We believe creatives working together on a central team creates a stronger, more collaborative environment—more career growth opportunities and stronger creative solutions for our customers. We make logistics human and love telling the stories of those who make the supply chain work. Most importantly, we make great creative and have fun doing it.

Come build with us.

Basic Qualifications

• - 6+ years of design experience
• - Have an available online portfolio
• - Experience understanding needs of business and end customers and translating them into right solutions
• - Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Preferred Qualifications

• - Knowledge of project management tools and methodologies (agile to waterfall)
• - Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• - Knowledge of project management tools and methodologies (agile to waterfall)
• - Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 129,500.00 - 175,100.00 USD annually

Location: ES, Community of Madrid, Madrid

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.