Creative Studio Operations Lead

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon's Creative Garage seeks a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a 25+ person team supporting 10+ global businesses. This IC role is at the center of how Creative Garage operates.

You will design scalable operational solutions, manage Workfront, triage requests, and partner with senior leaders to align demand with capacity, driving efficiency and on-time delivery.

Qualifications

• 8+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Deep experience owning and administering Workfront as a system of record for resource management and project delivery.
• Proven ability to design and implement scalable processes improving studio efficiency.
• Experience managing complex, cross-functional programs end-to-end across multiple concurrent workstreams.
• Strong written and verbal communication skills, with experience presenting to senior leadership.

Responsibilities

• Own end-to-end resource management and capacity planning for the studio across 10+ global businesses.
• Maintain workload balance and strategically assign projects to optimize the pipeline.
• Build forecasting models to anticipate demand and inform headcount and vendor recommendations.
• Own the studio's project management platform (Workfront) as the source of truth for status and reporting.
• Triage and traffic new creative requests, assess scope, and assign owners and next steps.
• Evolve creative development processes end-to-end across media including video, digital, social, and more.
• Drive operational excellence and scalable mechanisms to improve throughput and quality.
• Present updates to senior leadership and stakeholders up to VP level.

Skills

Program management

Cross-functional collaboration

Communication

Data-driven decision making

Tools

Workfront

Job description

Amazon's Creative Garage seeks a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a 25+ person team supporting 10+ global businesses. This IC role is at the center of how Creative Garage operates.

You will design scalable operational solutions, manage Workfront, triage requests, and partner with senior leaders to align demand with capacity, driving efficiency and on-time delivery.