Senior Creative Director & Brand Lead - Retail Banking

Capital One; Richmond (VA); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a results-driven Manager, Creative Director for the Retail Bank, to lead an innovative team across email, web, direct mail, paid digital, video and out of home. You will shape brand work and performance campaigns for our Retail Bank and Café teams.

You will mentor talent, collaborate with strategists and clients, translate insights into compelling creative, and build strong partnerships across digital, legal, and operations to drive customer impact and growth.

Qualifications

• Bachelor's degree or military experience.
• At least 3 years of experience leading creative teams.
• At least 5 years of experience with Adobe Creative Suite and Figma.

Responsibilities

• Lead and inspire the team to develop strategically-grounded, insight-driven creative.
• Manage creative talent including a mix of full-time associates, contractors, and agencies.
• Empower associates through coaching and career development.
• Collaborate with marketing strategists to understand customer needs and influence strategy.
• Demonstrate expert knowledge of advertising trends and translate into creative strategies.
• Interpret market research and tests results to focus targeted marketing messages.
• Build and maintain relationships with partner groups to address obstacles and establish Brand Creative as a strategic partner.
• Present with influence to increase buy-in and open new opportunities for the team and department.

Skills

Creative leadership

Team leadership

Creative design tools

Education

Bachelor's degree or military experience

Tools

Adobe Creative Suite

Figma

Job description

Capital One is seeking a results-driven Manager, Creative Director for the Retail Bank, to lead an innovative team across email, web, direct mail, paid digital, video and out of home. You will shape brand work and performance campaigns for our Retail Bank and Café teams.

You will mentor talent, collaborate with strategists and clients, translate insights into compelling creative, and build strong partnerships across digital, legal, and operations to drive customer impact and growth.