Manager, Creative Director

Capital One National Association; McLean (VA); On-site; USD 152,000 - 173,000; Full time

Job summary

Capital One Brand Creative is seeking an experienced Manager, Creative Director to lead a dynamic team across print and digital channels. You will craft world-class, evidence-based creative strategies that drive measurable results and resonate with Capital One’s customers.

You will manage a mix of full-time staff, contractors, and agencies, coach talent, and collaborate with marketing strategists to align creative work with strategic business objectives.

Qualifications

• Bachelor’s degree or military experience.
• At least 3 years of experience leading creative teams.

Responsibilities

• Lead and inspire the team to develop strategically-grounded, insight-driven creative.
• Manage creative talent including Art Directors, Graphic Designers and Copywriters across teams and agencies.
• Empower associates through coaching and career development.
• Collaborate with marketing strategists to align creative with customer experience and strategy.
• Translate business goals into creative strategies and measurable campaigns.
• Interpret audience insights to tailor targeted marketing messages.
• Build relationships with partner groups to position Brand Creative as strategic partner.
• Present and influence to secure buy-in for opportunities.

Skills

Leadership

Creative direction

Brand strategy

AI tools knowledge

Team coaching

Education

Bachelor’s degree or military experience

Tools

Gemini

Claude

Job description

Manager, Creative Director

Capital One Brand Creative is looking for an experienced, innovative, strategic creative leader who has managed and led creative teams. You will inspire and drive change while developing and executing world-class, effective creative strategies for a range of print and digital channels, including email, web, direct mail, display, video, and social media. You know the formula for developing brand-building, breakthrough creative that drives results, is on target, and on brand. You will keep the team ahead of the curve and build future creative talent and leaders.

What you’ll do:

• Lead and inspire the team to develop strategically-grounded, insight-driven creative.
• Manage creative talent (Art Directors, Graphic Designers and Copywriters) including a mix of full-time associates, contractors, and agencies.
• Empower and inspire full-time associates through coaching and help them develop in their careers.
• Collaborate with marketing strategists and internal business clients to understand consummate needs, positively influencing marketing strategy and the customer experience.
• Demonstrate expert knowledge of advertising and marketing trends and translate business intent into creative strategies and executions that market products effectively.
• Demonstrate an understanding of the intended audience; interprets market research and tests results, and uses findings to focus targeted marketing messages.
• Build and maintain relationships with a network of partner groups (digital, operations, legal, etc.) to anticipate and proactively address obstacles and establish Brand Creative as a strategic thought partner.
• Present and influence with a convincing and inspiring style to increase buy-in and open the door for new opportunities - both for your team and department.

Who you are

You want to be an EVIDENCE-BASED MARKETER who...

As an INDIVIDUAL:

• Your curiosity is endless. There’s always something else to learn.
• You’re flexible and not afraid of change—in fact you welcome the challenge.
• You share your point of view, but seek out what might be missing and listen.
• You have big ideas and know the best ones are driven by proof, persistence and patience.
• You’re a storyteller. You simplify the complex and compel your audience to act.
• You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.
• You care—about the work, your team and the customers you serve.

As a LEADER:

• You value authenticity over perfection. You lead with empathy, vulnerability and honesty.
• You deeply invest in understanding the humans around you.
• You say what needs to be said and work hard to find the right words.
• You’re an expert. You also know when you’re not and need to find one.
• You use all this - to make things happen, create amazing work and inspire others.

Basic Qualifications

• Bachelor’s degree or military experience
• At least 3 years of experience leading creative teams

Preferred Qualifications

• At least 5 years of experience as a Creative Director
• Creative portfolio that includes produced work for large, integrated marketing campaigns
• Experience at a large in-house creative team
• Experience working with a Fortune 100 brand
• 2+ years of experience leveraging emerging AI technology such as Gemini or Claude

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, CreativeRichmond, VA: $138,100 - $157,700 for Manager, CreativeNew York, NY: $165,700 - $189,200 for Manager, Creative

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.