Senior Counter Sales & Customer Solutions Specialist

White Cap Supply Holdings, LLC.

Madison Heights (MI)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

White Cap Supply Holdings, LLC. is seeking a responsive Counter Sales Associate to support customers at our Madison Heights location. You will handle inquiries, assist with product selection, quotes, and order processing, and provide friendly, efficient service.

This on-site role emphasizes product knowledge, upselling opportunities, and teamwork with the sales group. The ideal candidate has strong communication skills, some technical aptitude, and a customer-first attitude to help customers

Qualifications

5-7 years experience in sales or customer service
Technical certification or associate degree may be required in some areas

Responsibilities

Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person
Engages with counter and phone customers to identify needs, respond to inquiries, and offer timely solutions
Processes orders, quotes prices, enters orders, and provides order information to customers; pull orders as required
Communicates product features, benefits, and warranty policy information to customers
Demonstrates knowledge of products and their applications and provides technical advice
Upsells by identifying related products and promotions
Ensures merchandise displays are stocked and clean
May perform other duties as assigned