Senior Counter Sales Associate

White Cap Supply Holdings, LLC.; Madison Heights (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

White Cap Supply Holdings, LLC. is seeking a responsive Counter Sales Associate to support customers at our Madison Heights location. You will handle inquiries, assist with product selection, quotes, and order processing, and provide friendly, efficient service.

This on-site role emphasizes product knowledge, upselling opportunities, and teamwork with the sales group. The ideal candidate has strong communication skills, some technical aptitude, and a customer-first attitude to help customers

Qualifications

• 5-7 years experience in sales or customer service
• Technical certification or associate degree may be required in some areas

Responsibilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person
• Engages with counter and phone customers to identify needs, respond to inquiries, and offer timely solutions
• Processes orders, quotes prices, enters orders, and provides order information to customers; pull orders as required
• Communicates product features, benefits, and warranty policy information to customers
• Demonstrates knowledge of products and their applications and provides technical advice
• Upsells by identifying related products and promotions
• Ensures merchandise displays are stocked and clean
• May perform other duties as assigned

Skills

Counter sales

Customer service

Product knowledge

Upselling

Education

Technical certification or associate degree

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for assisting with counter sales and customer service.

Major Tasks, Responsibilities, and Key Accountabilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• May perform other duties as assigned.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Functional Area

Sales

Work Type

On‑Site

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and affirmative action employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.