Senior Counsel, AI Product Strategy (Remote)

Zendesk; Massachusetts; On-site; USD 216,000 - 324,000; Full time

Job summary

Zendesk in the United States is seeking a Senior Counsel, Product (AI) to guide legal strategy for AI-enabled products. The role blends legal expertise with product development, partnering with product, engineering, and sales to ensure compliant and scalable AI solutions.

The successful candidate will navigate global privacy and regulatory requirements (GDPR, CCPA, HIPAA) and advise on pricing, partnerships, and go-to-market strategies while fostering innovation within the legal team.

Qualifications

• 7+ years of legal experience, including 3+ years in-house.
• Licensed to practice law in your jurisdiction.
• Experience advising AI/software product teams.
• Familiarity with EU AI Act, GDPR, CCPA, HIPAA.

Responsibilities

• Provide strategic legal guidance balancing risk and speed.
• Shape AI strategy and compliance for AI software.
• Support sales and marketing with AI trust initiatives.
• Engage regulators and AI regulatory authorities.
• Champion AI adoption and streamline legal review processes.
• Translate complex legal requirements for leadership.

Skills

Global regulatory expertise

AI regulatory compliance

Contract negotiation

Cross-functional collaboration

Regulatory engagement

Tools

Cloud infrastructure understanding

APIs knowledge

Open source familiarity

Job description

Zendesk in the United States is seeking a Senior Counsel, Product (AI) to guide legal strategy for AI-enabled products. The role blends legal expertise with product development, partnering with product, engineering, and sales to ensure compliant and scalable AI solutions.

The successful candidate will navigate global privacy and regulatory requirements (GDPR, CCPA, HIPAA) and advise on pricing, partnerships, and go-to-market strategies while fostering innovation within the legal team.