Senior Corporate Applications Engineer: Embedded & AI

Microchip Technology Inc.; Chandler (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

Microchip Technology Inc. is seeking a Corporate Applications Engineer (CAE) to provide technical support for mass-market customers, handling case tickets, live chat, and phone support.

You will troubleshoot embedded hardware, firmware, and software challenges and collaborate with global teams. Ideal candidates hold a Bachelor's in Electrical or Computer Engineering (Master's preferred) with 3–5 years in embedded development and strong C/C++ skills.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related discipline; Master’s preferred.
• 3–5 years of hands-on experience in embedded firmware, hardware design, or embedded systems development.
• Strong programming skills in C and C++ for embedded applications.
• Solid understanding of embedded hardware, firmware, and software design principles.
• Proven ability to debug hardware using oscilloscopes, logic analyzers, and other electronic lab tools.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Collaborative team player able to work across global teams.
• Familiarity with AI and machine-learning technologies and their application to technical support.
• Experience with Microchip products, development tools, or networking protocols (preferred).
• Experience with Ethernet, networking technologies, or connected embedded systems (preferred).

Responsibilities

• Resolve customer issues through case tickets, live chat, and phone support.
• Guide mass-market customers through embedded hardware, firmware, and software design challenges.
• Apply familiarity with machine learning and AI frameworks to emerging support needs.
• Analyze root causes and document clear, actionable technical findings.
• Create example source code, knowledge-base articles, and other technical resources.
• Analyze electrical schematics.
• Collaborate with product engineers and cross-functional teams to address trends and improve outcomes.
• Deliver product demonstrations, technical presentations, and training for customers and internal teams.
• Stay current on industry standards, product roadmaps, and emerging technologies.

Skills

Embedded firmware

C/C++ programming

Debug hardware tools

Communication skills

Analytical/problem-solving

Team collaboration

AI/ML familiarity

Networking protocols

Ethernet networking

Education

Bachelor's in Electrical Engineering

Bachelor's in Computer Engineering

Master's preferred

Tools

Oscilloscopes

Logic analyzers

Microchip development tools

Job description

Microchip Technology Inc. is seeking a Corporate Applications Engineer (CAE) to provide technical support for mass-market customers, handling case tickets, live chat, and phone support.

You will troubleshoot embedded hardware, firmware, and software challenges and collaborate with global teams. Ideal candidates hold a Bachelor's in Electrical or Computer Engineering (Master's preferred) with 3–5 years in embedded development and strong C/C++ skills.