Senior Corporate Actions Client Experience Lead

JP Morgan Chase; New York (NY); Presencial; GBP 90 000 - 130 000; Tempo integral

Resumo da oferta

J.P. Morgan seeks an Associate in Corporate Actions Client Experience to translate client voices into a measurable improvement roadmap across Europe, the Middle East and Africa, with awareness of global dependencies.

You will partner with client service, operations, product, technology, and coverage teams to align priorities and strengthen the control environment. You will help shift operating models from reactive issue handling to proactive, data-led execution, delivering senior-ready

Qualificações

• Demonstrated experience in business management, client experience, operational strategy, or operations transformation within financial services.
• Strong understanding of corporate actions and asset servicing concepts, including event-driven processing and election deadlines.
• Proven ability to lead through influence and deliver outcomes across complex, cross-functional stakeholder groups.
• Strong analytical and problem-solving skills, with the ability to convert data and feedback into insight, prioritization, and execution plans.
• Excellent written and verbal communication skills, including the ability to simplify complex topics for senior audiences.
• Disciplined approach to governance, controls, and delivery, with high ownership and attention to detail.
• Ability to manage multiple priorities while maintaining quality, follow-through, and a client-centric mindset.

Responsabilidades

• Establish a structured approach to capturing, analyzing, and actioning client feedback across corporate actions service delivery
• Translate client pain points into a prioritized roadmap with clear outcomes, owners, milestones, and success measures
• Design and maintain recurring reporting that links client experience to operational performance and risk indicators
• Deliver senior-ready narratives that explain what is happening, why it matters, actions underway, decisions needed, and expected outcomes
• Lead cross-functional initiatives that improve end-to-end service delivery by simplifying workflows, reducing rework, and improving transparency
• Drive change discipline through clear governance, operating rhythm, action tracking, and stakeholder alignment
• Partner with regional and global stakeholders to ensure initiatives are coordinated, scalable, and aligned to client and business priorities
• Embed a strong control mindset into improvement efforts by strengthening documentation, accountability, and sustainable execution
• Promote a culture of ownership, high standards, and continuous improvement across the corporate actions ecosystem

Conhecimentos

Business management

Client experience

Operational strategy

Operations transformation

Corporate actions

Event-driven processing

Cross-functional leadership

Analytical thinking

Problem solving

Communication skills

Descrição da oferta de emprego

J.P. Morgan seeks an Associate in Corporate Actions Client Experience to translate client voices into a measurable improvement roadmap across Europe, the Middle East and Africa, with awareness of global dependencies.

You will partner with client service, operations, product, technology, and coverage teams to align priorities and strengthen the control environment. You will help shift operating models from reactive issue handling to proactive, data-led execution, delivering senior-ready