Senior Core Banking Platform Engineer - Hybrid

ING Financial Services LLC

New York (NY)

Hybrid

USD 109,000 - 141,000

Part time

14 days+

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Job summary

ING Financial Services LLC is seeking a Senior IT Engineer to support and operate a core banking platform for the US market. The role focuses on platform engineering, production operations, incident resolution, and continuous service improvement in a regulated banking environment.

You will work with cross-functional teams to ensure stability, scalability, and compliance across account management, payments, and settlement services, while contributing to modernization and automation initiatives.

Qualifications

Bachelor's degree in IT, CS, Engineering or related field.
Minimum 5 years IT engineering or production support experience.
Experience with regulated, complex enterprises and critical applications.
Strong SQL troubleshooting and analytical skills.
Willingness to learn new technologies, platforms, and banking processes.
Linux/Unix experience.
Experience in Incident, Problem, and Change Management.
Experience troubleshooting APIs, integrations, and distributed systems.
Strong communication and stakeholder management skills.
Ability to work independently and manage priorities in production environments.
Preferred banking/financial services tech experience.
Experience supporting transaction processing platforms.
Knowledge of current and savings accounts, payments, and settlements.
Understanding of payment processing and settlement services.
Experience supporting end-of-day activities and operational controls.
REST API and SOAP integration experience.
Experience with core banking platforms (Finacle/Temenos/FLEXCUBE/FIS/Fiserv or similar).
Oracle database experience.
JavaScript or scripting experience.
Experience supporting regulatory or operational reporting processes.
Exposure to Azure DevOps or similar tooling.

Responsibilities

Provide L2/L3 support for production incidents and operational issues.
Investigate service disruptions and perform root cause analysis.
Support release, deployment, and change management activities.
Monitor platform stability, performance, and operational readiness.
Maintain runbooks and support documentation; coordinate issue resolution across teams.
Participate in major incident and problem management activities.
Support account management and banking product services.
Investigate and resolve technical and functional issues related to accounts, payments, and settlements.
Support end-of-day activities and regulatory reporting requirements.
Perform SQL-based investigation and analysis; review application logs, interfaces and transaction flows.
Troubleshoot REST API, SOAP, and integration-related issues.
Support Linux-based environments and automation initiatives.
Improve monitoring, alerts, and operational controls; contribute to docs.