Senior Coordinator, Organized Play

Bandai Namco Toys & Collectibles America Inc; Richardson (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bandai Namco Toys & Collectibles America Inc is seeking a Senior Coordinator, Brand & Sales Operations to oversee end-to-end product lifecycle and sales operations for North America. This role serves as a key liaison between Japan HQ, U.S.

teams in Irvine, CA and Dallas, TX, and external distributors, ensuring accurate product setup, order execution, delivery coordination, and financial tracking. The ideal candidate has 3–5 years of sales operations or supply chain coordination experience,

Qualifications

• Bachelor's degree in Business or related field required.
• 3–5 years of experience in sales operations, supply chain coordination, or product operations.
• Proficiency in Excel and operational reporting.
• Experience with ERP systems (e.g., SAP, NetSuite, or similar).
• Japanese language proficiency is a strong plus (not required).

Responsibilities

• Coordinate product setup and execution across NA and Japan HQ.
• Monitor and manage product release schedules and order timing.
• Review POs from distributors and ensure accurate quantities.
• Coordinate with internal teams for product registration and procurement.
• Oversee delivery schedules, invoicing accuracy, and revenue reporting.

Skills

Accuracy

Reliability

Judgment

Loyalty

Communication

Excel

SAP

NetSuite

Education

Bachelor's degree in Business

Tools

SAP

NetSuite

Job description

The Senior Coordinator, Brand & Sales Operations is responsible for end-to-end coordination of product lifecycle and sales operations for Bandai Card Games - Organized Play in North America. This role serves as a key liaison between Japan headquarters, U.S. internal teams (Irvine, CA and Dallas, TX), and external distribution partners, ensuring accurate product setup, order execution, delivery coordination, and financial tracking. This position requires strong cross‑functional communication skills, attention to detail, and the ability to manage multiple operational processes in a fast‑paced, international environment.

Essential Job Functions

• Product Setup & Coordination
• Monitor and manage product release schedules from Japan, including offer launch and order timing.
• Collect product information from Japan and prepare item setup details (e.g., SKU/item codes).
• Coordinate with internal teams (e.g., Irvine office) to ensure timely and accurate product registration in company systems.
• Order Management & Sales Coordination
• Coordinate with Japan-based sales teams to initiate order solicitation activities.
• Review and validate purchase orders (POs) received from distributors.
• Prepare and coordinate order processing, ensuring accuracy of quantities and alignment with forecasts.
• Procurement & Production Coordination
• Obtain product quotations from Japan and confirm pricing details.
• Coordinate factory order placement based on approved quotes and demand.
• Work with internal teams to complete system input and procurement processes.
• Delivery & Fulfillment Oversight
• Issue order confirmations (CO) and communicate delivery schedules to distributors.
• Coordinate with internal stakeholders to validate delivery quantities and invoice accuracy.
• Ensure sales transactions are correctly recorded in the financial system following delivery.
• Issue Resolution & Cross-Border Communication
• Manage delivery delays, product issues, and operational exceptions by coordinating with Japan HQ, factories, and internal teams.
• Support resolution of discrepancies such as shipment shortages or invoicing issues.
• Expense & Invoice Processing
• Process invoices related to marketing and promotional activities and submit them to Finance through internal systems.
• Financial Monitoring & Reporting
• Review monthly revenue and expense data to ensure there is no timing differences.
• Compile the monthly report format and report it to Irvine and Japan.

Core Skills

Required Skills and Abilities

Accuracy –

Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability –

Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.

Judgment –

Makes reasonable and defensible decisions based on relevant information.

Loyalty –

Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.

Communication –

Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

Job Requirements

Educational Requirements

• Bachelor's degree in Business, or related field.

Experience And Work Requirements

• 3-5 years of experience in sales operations, supply chain coordination, or product operations.
• Strong coordination and communication skills in a cross-border environment.
• Experience with ERP systems (e.g., SAP, NetSuite, or similar).
• High attention to detail and strong organizational skills.
• Proficiency in Excel and operational reporting.
• Japanese language proficiency is a strong plus (not required), particularly for communication with Japan headquarters and factory partners.

Mental, Physical, And Environmental Requirements

Work Environment

White‑collar office environment.

Workplace Temperature

Typical office.

Work Conditions

Office environment.

Noise Level

Mild.

Physical Sight

Able to read both hardcopy and computer‑based text.