Sales Operations Coordinator

Prosum; Santa Clara (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Prosum is seeking a Sales Operations Coordinator for a full-time role in Santa Clara, CA. The ideal candidate is fully bilingual in Japanese and English and will research, compile, and manage sales leads while coordinating with the Japan HQ on orders, pricing, and delivery.

You will build key customer relationships and support the sales team with data-driven insights. You will manage the full PO cycle, review orders for accuracy, and prepare management reports.

Qualifications

• Bilingual in Japanese and English required.
• Experience with CRM systems (Salesforce, monday.com) preferred.
• Strong project management and data analysis skills.
• Bachelor’s degree or 4–10 years related experience.

Responsibilities

• Research and compile lists of prospective customers for sales leads.
• Build and maintain relationships with key accounts.
• Prepare sales and marketing presentation materials.
• Process POs, invoices, and changes; coordinate with Japan HQ.
• Monitor inventory, orders, and delivery schedules.
• Provide RMA, troubleshooting, and post-sales support.
• Review orders for accuracy and enter into the system.

Skills

Bilingual Japanese-English

CRM familiarity

Project management

Data analysis

Forecasting

PO management

Communication

Multi-tasking

Education

Bachelor’s degree in Business Administration or equivalent

Tools

Salesforce

monday.com

Job description

Our client is looking for a Sales Operations Coordinator, that is fully Japanese Bilingual, for a full time role, that researches and compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trades shows, Internet Web sites, referrals and other sources. Other duties and responsibilities for the role are as follows:

• Researches market conditions and conducts feasibility studies to determine market demand for existing and new products or services.
• Gathers, analyzes, and compares competitor data and pricing to that of the Company for benchmarking purposes in evaluating market position.
• Prepares presentation materials for sales and marketing purposes.
• Attends departmental sales meetings to discuss project status and prospective customers.
• Builds and maintains relationships with key customers and accounts.
• Achieves the sales quota which is discussed and agreed between the incumbent and management.

Account Management

• Communicates with customers via phone or email; receives and processes purchase orders, purchase confirmations, invoices, order cancellations or changes in product/delivery schedules.
• Informs customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Manage samples and other packages from the customer.
• Manage tool forecast and report to manager.
• Follows up on sample, literature, and specification requests.
• Understands each account/customer special requirements, and ensures such items are recorded and properly outlined for each sales order.
• Reviews orders for accuracy and product availability; enters orders into the system.
• Checks inventory level and places purchase orders.
• Manages EOL (End of Life) status and acquire latest pricing of tool parts from headquarter.
• Investigates customers’ complaints and inquiries and provides solutions.
• Completes requests for return merchandise authorization (RMA) and failure analysis.
• Compiles statistics and prepares various reports for management.
• Conduct review of various agreements from customer.
• Support manager with various due diligence requests from customer. (Audit, environmental activity, security,

Requirements:

• Japanese/English full bilingual required
• Quick learner, proactive, self-motivated, multi-tasker, interpersonal, able to work in high pressure situations, good communicator
• Familiarity with CRM (Salesforce, monday.com, etc.)
• Project management
• Data analysis, summarization, and forecast
• Manage full cycle of PO, from communication/negotiation with client and Japan HQ, tool shipment, quality, payment, and after sales escalations
• Japanese/English translation of documents and PPT
• Bachelor’s degree (B.A.) in Business Administration or equivalent from four-year college or university; or four to ten years’ related experience and/or training; or equivalent combination of education and experience.