Senior Coordinator, Accounts Receivable Services

WSP in the U.S.; Ephrata (Lancaster County); On-site; USD 34,000 - 44,000; Full time

Job summary

WSP is seeking a Senior Coordinator, Accounts Receivable Services for our Ephrata, PA office. The role involves managing AR processes, client communications, and coordinating with project teams to ensure timely payments.

The ideal candidate has 3–5 years in AR/collections, strong attention to detail, and proficiency with MS Office (Excel/Word). A relevant degree is preferred, and the position supports a collaborative, fast-paced environment.

Qualifications

• Minimum 3 - 5 years experience in Accounts Receivable and Collection with exceptional customer service skills.
• Strong communications skills - result driven in alignment with the WSP Culture.
• Positive team player - ability to collaborate well with Colleagues.
• Proficiency with MS Office, especially Excel and Word.
• Attention to detail and ability to work independently in a fast-paced environment.

Responsibilities

• Maintain Customer Relationships and Credit/Collections processes, while meeting the Business needs, to maintain positive DSO and Collection Goals.
• Responsible for assigned portfolio, Client contact including collection calls, timely follow up procedures, and daily communication with Project Teams to resolve potential disputes.
• Investigate and resolve customer queries, including providing copies of requested invoices.
• Collaborate with Project Accountants and Project Managers to resolve issues and enable Client payments.
• Exercise responsible decision‑making regarding company funds and adhere to WSP’s Code of Conduct and policies.
• Perform additional responsibilities as required by business needs.

Skills

Accounts Receivable

Customer service

Communication skills

Detail oriented

Team player

Education

Associate's or Bachelor's degree

Tools

MS Office

Excel

Word

Basic Spreadsheet

Job description

This Opportunity

WSP is currently initiating a search for a Senior Coordinator, Accounts Receivable Services for our Ephrata, PA office.

Job Description

Be involved in projects with our Corporate Finance - Accounts Receivable Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee.

Your Impact

• Maintain Customer Relationships and Credit/Collections processes, while concurrently meeting the needs of the Business, to maintain positive DSO and Collection Goals consistently.
• Responsible for assigned portfolio, Client contact including collection calls, timely follow up procedures, and daily communication with Project Teams to resolve potential disputes.
• Investigate and resolve customer queries, including providing copies of requested invoices.
• Effectively collaborate with Project Accountants and Project Managers to resolve issues and successfully enable Client payment.
• Exercise responsible and ethical decision‑making regarding company funds, resources and conduct and adhere to
• WSP’s Code of Conduct and related policies and procedures.
• Perform additional responsibilities as required by business needs.
• T alent is the essence of meeting our client’s objectives, goals and challenges.

Who You Are

Required Qualifications

• High School diploma.
• Strong attention to detail - ability to work independently and make sound decisions in a high energy, fast paced environment.
• Working knowledge of MS Office, Excel, Word, and Basic Spreadsheet.
• Minimum 3 - 5 years experience in Accounts Receivable and Collection with exceptional customer service skills.
• Strong communications skills - result driven in alignment with the WSP Culture.
• Positive team player - ability to collaborate well with Colleagues.
• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.

Preferred Qualifications

• Associates or Bachelors degree.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career.

• coverage related to medical, dental, vision, disability, and life;
• retirement savings;
• paid sick leave;
• paid vacation (or other personal time);
• paid parental leave;
• paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary (all locations): $24.76/hr - $32.17/hr

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.