Senior Coordinator, Accounts Receivable Services

WSP; Ephrata (Lancaster County); On-site; USD 33,000 - 44,000; Full time

Job summary

WSP in Ephrata, PA is seeking a Senior Coordinator, Accounts Receivable Services to join our Corporate Finance - AR team. This role focuses on maintaining customer relationships, managing credit and collections, and supporting project teams to secure timely payments.

You will handle a defined portfolio, perform collection calls, respond to inquiries, and collaborate with project accountants and managers to resolve issues and improve DSO. Strong communication and detail orientation are essential.

Qualifications

• Strong communication skills and customer service mindset.
• Ability to work independently in a high-energy, fast-paced environment.
• Detail-oriented with solid organizational skills.
• Experience in Accounts Receivable and collections is preferred (3–5 years).

Responsibilities

• Maintain customer relationships and credit/collections processes to meet DSO goals.
• Contact clients for collections, follow up with project teams to resolve disputes.
• Investigate and resolve customer inquiries, provide copies of invoices as needed.
• Collaborate with Project Accountants and Managers to resolve issues and enable client payment.
• Adhere to WSP’s Code of Conduct and company policies.

Skills

Strong communication

Independent work

Team player

Customer service

Education

High School diploma

Tools

MS Office

Excel

Word

Basic spreadsheets

Job description

This Opportunity

WSP is currently initiating a search for a Senior Coordinator, Accounts Receivable Services for our Ephrata, PA office.

Be involved in projects with our Corporate Finance - Accounts Receivable Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

Your Impact

• Maintain Customer Relationships and Credit/Collections processes, while concurrently meeting the needs of the Business, to maintain positive DSO and Collection Goals consistently.

• Responsible for assigned portfolio, Client contact including collection calls, timely follow up procedures, and daily communication with Project Teams to resolve potential disputes.

• Investigate and resolve customer queries, including providing copies of requested invoices.

• Effectively collaborate with Project Accountants and Project Managers to resolve issues and successfully enable Client payment.

• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to

• WSP’s Code of Conduct and related policies and procedures.

• Perform additional responsibilities as required by business needs.

• Talent is the essence of meeting our client’s objectives, goals and challenges. If this sounds like a fit for you, we’d love to have that first discussion of you joining our team.

Who You Are

Required Qualifications

• High School diploma.

• Strong attention to detail - ability to work independently and make sound decisions in a high energy, fast paced environment.

• Working knowledge of MS Office, Excel, Word, and Basic Spreadsheet.

• Minimum 3 - 5 years experience in Accounts Receivable and Collection with exceptional customer service skills.

• Strong communications skills - result driven in alignment with the WSP Culture.

• Positive team player - ability to collaborate well with Colleagues.

• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.

Preferred Qualifications

• Associates or Bachelors degree.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $24.76/hr - $32.17/hr
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.