Senior Conversational AI Platform Engineer

Cognizant; Salt Lake City (UT); Remote; USD 84,000 - 130,000; Full time

Job summary

Cognizant is seeking a Conversational AI Platform Engineer to design, develop, and deploy enterprise-grade AI solutions, including voice and chat bots, powered by AWS and LLMs. You will collaborate with architects, cloud engineers, product owners, business stakeholders, and cross-functional technology teams to deliver AI-driven solutions.

The role emphasizes building production-grade Generative AI apps, agent orchestration, intent models, and monitoring performance.

Qualifications

• Strong hands-on experience developing Conversational AI and Agentic AI platforms using Amazon Bedrock, Bedrock AgentCore, AWS Lex, AWS Strands SDK/Framework, and related AWS AI services.
• Hands-on experience building production-grade Generative AI solutions using Amazon Bedrock, including LLM application development, agent workflows, tool calling, and function calling.
• Strong experience designing and developing voice bot and chat bot solutions, including intent modeling, conversation design, prompt engineering, and NLU concepts.
• Strong AWS cloud development experience including AWS Lambda, Amazon S3, DynamoDB, API Gateway, IAM, and CloudWatch.
• Experience securing enterprise AI applications through guardrails, prompt injection mitigation, data protection, access controls, responsible AI controls, and AI security best practices.
• Experience monitoring, troubleshooting, and optimizing AI agents and conversational AI platforms in production environments.
• Hands-on experience with conversational analytics, agent evaluation frameworks, and bot performance optimization.
• Experience using at least one AI-assisted development platform such as GitHub Copilot, ChatGPT, Cursor, Claude, or a similar development accelerator.

Responsibilities

• Design, develop, and deploy conversational AI platforms, including voice bots and chat bots, using AWS Lex and other deterministic bot technologies.
• Build and orchestrate Agentic AI applications leveraging Amazon Bedrock, Bedrock AgentCore, and AWS Strands SDK/Framework.
• Develop production-grade Generative AI and LLM-based applications utilizing tool calling, function calling, multi-agent workflows, and agent orchestration patterns.
• Design intent models, conversation flows, prompts, and Natural Language Understanding (NLU) capabilities to deliver highly effective user experiences.
• Monitor, optimize, troubleshoot, and continuously improve AI agents and conversational systems for accuracy, latency, scalability, reliability, observability, and cost efficiency.

Skills

Conversational AI

Agentic AI

AWS Lex

Bedrock

Bedrock AgentCore

Strands SDK

LLM integration

Tool calling

Function calling

Prompt engineering

Tools

AWS Lambda

API Gateway

DynamoDB

S3

CloudWatch

IAM

Job description

Cognizant is seeking a Conversational AI Platform Engineer to design, develop, and deploy enterprise-grade AI solutions, including voice and chat bots, powered by AWS and LLMs. You will collaborate with architects, cloud engineers, product owners, business stakeholders, and cross-functional technology teams to deliver AI-driven solutions.

The role emphasizes building production-grade Generative AI apps, agent orchestration, intent models, and monitoring performance.