Senior Conversational AI Designer - Customer Experience

Ttecdigital; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

Health care accounts

Time off and wellness

Job summary

TTEC Digital is seeking a Conversational UI Dialog Designer to shape the personality and flow of IVAs, partnering with Conversational AI Engineers to script natural dialogs. The role emphasizes creating a human-like AI experience and aligning with the brand voice across customer interactions.

The ideal candidate brings 3+ years in enterprise consulting, 2+ years with GenAI/NLP, and UX writing experience, with a Bachelor's degree.

Qualifications

• 3+ years’ experience in corporate consulting, ideally with enterprise clients.
• 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning.
• 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems.
• Training and/or experience in User‑Centered Design principles and User Research.
• Fluency with modern diagram tools such as LucidChart and Miro.
• Demonstrable experience working successfully in cross‑functional teams.
• Bachelor’s level degree in a related field required.

Responsibilities

• Serve as trusted advisor to clients on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology.
• Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust.
• Responsible for project success, ensuring timelines and objectives are met with precision and efficiency.
• Author customer journey storyboards, process flows, and interaction scripts for both business and technical stakeholders.
• Author and deliver professional, effective presentations to client stakeholders.
• Follow best practices for developing engaging bot personas that reflect the brand.
• Ensure the IVA interaction design and end experience reflect the intended persona.
• Help train the IVA before and after launch to deliver meaningful responses for all user segments.
• Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations.
• Analyze performance data, present findings, and develop recommendations to improve performance.
• Maintain awareness of clients’ business goals and constraints, framing recommendations for decision‑makers.
• Participate in design and continuous improvement of standard methods for the Conversational Design team.
• Support revenue growth by developing recommendations for follow‑on services on existing projects.

Skills

Corporate consulting

GenAI / NLP

UX writing

User-Centered Design

LucidChart

Miro

Cross-functional collaboration

Audio recording (plus)

Education

Bachelor's degree

Tools

LucidChart

Miro

Job description

TTEC Digital is seeking a Conversational UI Dialog Designer to shape the personality and flow of IVAs, partnering with Conversational AI Engineers to script natural dialogs. The role emphasizes creating a human-like AI experience and aligning with the brand voice across customer interactions.

The ideal candidate brings 3+ years in enterprise consulting, 2+ years with GenAI/NLP, and UX writing experience, with a Bachelor's degree.